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Support Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Pyramid Consulting, Inc Full time

Job Title: Customer Support Specialist

Job Summary:

We are seeking a highly skilled Customer Support Specialist to join our team at Pyramid Consulting, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Support: Handle customer inquiries and provide timely and effective resolutions to their issues.
  • Case Management: Record and manage customer cases in our contact center tool, ensuring accurate and thorough documentation.
  • Escalation: Escalate priority issues to the lead as necessary, ensuring timely resolution and minimizing customer impact.
  • Team Collaboration: Work collaboratively with internal teams to ensure seamless customer support and service delivery.
  • Quality and Productivity: Meet quality standards on all handled contacts, ensuring high levels of customer satisfaction and productivity.

Requirements:

  • Language Skills: Near native or native language skills in the relevant market language and manageable English skills in writing and speaking.
  • Experience: Previous experience in an outsourced customer service environment is an advantage.

Benefits:

  • Company Pension: Enjoy a comprehensive company pension plan.
  • Employee Discount: Take advantage of exclusive employee discounts.
  • Health and Wellbeing Program: Participate in our health and wellbeing program.
  • Life Insurance: Receive life insurance coverage.
  • Private Medical Insurance: Enjoy private medical insurance.
  • Referral Program: Participate in our referral program.