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Customer Service Repair Advisor

3 months ago

London Borough of Newham, United Kingdom CRA GROUP LIMITED Full time
Job Overview

This position involves a temporary engagement with a municipal organization.

Position Summary:

· To assist in realizing the Council's objectives and resilience initiatives by delivering a comprehensive range of top-tier customer service solutions.

· To ensure the delivery of an effective and efficient customer service experience tailored to the needs of residents across various council-related sectors.

Core Responsibilities:

· To foster a workplace culture that prioritizes results, customer satisfaction, and a commitment to 'first-time-right' service delivery.

· To advocate for the council's digital services whenever feasible, supporting the resilience agenda.

· To perform all responsibilities with a high degree of autonomy.

Essential Qualifications:

· Proven ability to provide high-quality, customer-oriented, cost-effective services.

· Familiarity with tools and methodologies that enhance resident experience.

· Strong verbal and written communication skills suitable for diverse audiences.

Additional Considerations:

· A background check may be necessary depending on the responsibilities involved.

· This role is entirely office-based.

Skills Required:
Ability to deliver high quality, customer focused, value for money services. Good communication skills (orally and in writing) for a broad range of audiences.