Service Delivery Manager
3 days ago
About the Job
This is an exciting opportunity to join our team as a Service Delivery Manager, where you will play a crucial role in supporting large-scale client transformation across a wide range of technologies. As a key member of our Capgemini team, you will work closely with our clients to deliver high-quality services and drive business growth.
Your Key Responsibilities
- Manage customer relationships, including preparation for business events, forecasting, and improvement initiatives.
- Ensure that team financial forecasts are managed in a regular and timely manner and that actuals are accurately and promptly reported as part of the M-Review cycle with support of PMO.
- Support the Incident Management processes and manage the communication response ensuring the required information is available to both management, technicians, and the business.
- Support the Major Incident processes and manage the communication response ensuring the required information is available when required by both management and technicians.
- Report on uptime and availability of the live operational services/infrastructure, including the management of Service Level Measures and associated commercial discussions.
Your Skills and Experience
We are looking for an individual who is prepared to be flexible, covering a variety of different activities in the Service Management space. You should be a qualified ITIL Expert/Master, with experience in Service Management and Introduction on high-performance/high-availability systems. Cloud experience is desirable.
What We Offer
As a Service Delivery Manager at Capgemini, you will have the opportunity to work on exciting projects, develop your skills and expertise, and contribute to the growth and success of our clients. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. We are a responsible and diverse group of 340,000 team members in more than 50 countries, with a strong over 55-year heritage. We deliver end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by our market-leading capabilities in AI, cloud, and data, combined with our deep industry expertise and partner ecosystem.
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