Current jobs related to IT Service Management Lead - Telford, Telford and Wrekin - Capgemini
-
IT Team Lead
1 month ago
Telford, Telford and Wrekin, United Kingdom Major Recruitment (IT & Digital) Full timeJob Title: IT Team LeadAbout the RoleWe are seeking an experienced IT Team Lead to join our team at Major Recruitment (IT & Digital). As a key member of our IT department, you will be responsible for leading a team of IT professionals and overseeing the implementation of IT projects.Key ResponsibilitiesLead a team of IT professionals to deliver high-quality...
-
IT Team Lead
1 month ago
Telford, Telford and Wrekin, United Kingdom Major Recruitment (IT & Digital) Full timeJob Title: IT Team LeadAbout the RoleWe are seeking an experienced IT Team Lead to join our team at Major Recruitment (IT & Digital). As a key member of our IT department, you will be responsible for leading a team of IT professionals and overseeing the implementation of IT projects.Key ResponsibilitiesLead a team of IT professionals to deliver high-quality...
-
Service Delivery Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Customer Service team at Diligenta. As a Team Leader, you will be responsible for leading, managing, and inspiring a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service.Key ResponsibilitiesQueue Management: Ensure...
-
Service Delivery Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Diligenta Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Leader to join our Customer Service team at Diligenta. As a Team Leader, you will be responsible for leading, managing, and inspiring a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service.Key ResponsibilitiesQueue Management: Ensure...
-
Service Director Lead
1 day ago
Telford, Telford and Wrekin, United Kingdom Trident Housing Association Limited Full timeJob Summary:Trident Housing Association Limited is seeking an experienced leader to oversee the delivery of floating support services across Telford & Wrekin. As the Service Lead, you will be responsible for managing a dedicated team, ensuring contractual compliance, and driving positive outcomes for clients. This role requires a strong understanding of...
-
Lead Site Services Manager
3 weeks ago
Telford, Telford and Wrekin, United Kingdom Pioneer Selection Full timeJob Title: Lead Site Services EngineerSalary: £55,000 - £60,000 per annumShift: Monday - Friday, Day Shift (8:00 am - 4:30 pm)Location: Telford - ShropshireAbout Us:We are a dynamic and growing manufacturing company known for our innovation and excellence in the industry. Our company culture values teamwork, continuous improvement, and customer...
-
Lead Site Services Manager
3 weeks ago
Telford, Telford and Wrekin, United Kingdom Pioneer Selection Full timeJob Title: Lead Site Services EngineerSalary: £55,000 - £60,000 per annumShift: Monday - Friday, Day Shift (8:00 am - 4:30 pm)Location: Telford - ShropshireAbout Us:We are a dynamic and growing manufacturing company known for our innovation and excellence in the industry. Our company culture values teamwork, continuous improvement, and customer...
-
Lead Site Services Manager
3 weeks ago
Telford, Telford and Wrekin, United Kingdom Pioneer Selection Full timeJob Title: Lead Site Services EngineerSalary: £55,000 - £60,000 per annumShift: Monday - Friday, Day Shift (8:00 am - 4:30 pm)Location: Telford - ShropshireAbout Us:We are a dynamic and growing manufacturing company known for our innovation and excellence in the industry. Our company culture values teamwork, continuous improvement, and customer...
-
Lead Site Services Manager
3 weeks ago
Telford, Telford and Wrekin, United Kingdom Pioneer Selection Full timeJob Title: Lead Site Services EngineerSalary: £55,000 - £60,000 per annumShift: Monday - Friday, Day Shift (8:00 am - 4:30 pm)Location: Telford - ShropshireAbout Us:We are a dynamic and growing manufacturing company known for our innovation and excellence in the industry. Our company culture values teamwork, continuous improvement, and customer...
-
Customer Service Team Lead
2 weeks ago
Telford, Telford and Wrekin, United Kingdom Diligenta Full timeJob Title: Customer Service Team LeadAbout the Role:As a Customer Service Team Lead at Diligenta, you will be responsible for leading a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service. Your role will involve overseeing customer service delivery, managing team performance, and fostering talent...
-
Customer Service Team Lead
2 weeks ago
Telford, Telford and Wrekin, United Kingdom Diligenta Full time £27,069 - £33,837Job DescriptionAs a Customer Service Team Lead at Diligenta, you will be responsible for leading a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service. Your role will involve overseeing customer service delivery, managing team performance, and fostering talent development to meet business and client...
-
Customer Service Team Lead
2 weeks ago
Telford, Telford and Wrekin, United Kingdom Diligenta Full time £27,069 - £33,837Job SummaryAs a Team Leader Customer Services at Diligenta, you will be responsible for leading, managing, and inspiring a team of Customer Service Representatives to achieve key operational objectives and deliver exceptional service. You will oversee customer service delivery, manage team performance, and foster talent development to meet business and...
-
Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a leading MSP in the UK, and we are looking for a skilled Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to lead our team of IT support specialists. The successful candidate will be responsible for managing the day-to-day operations of the service desk,...
-
Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a leading MSP in the UK, and we are looking for a skilled Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to lead our team of IT support specialists. The successful candidate will be responsible for managing the day-to-day operations of the service desk,...
-
Service Desk Team Lead
1 month ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout NasstarNasstar is a leading provider of transformative technology solutions, specializing in cloud optimization, application modernization, and managed services. Our integrated suite of services delivers cutting-edge solutions to help businesses succeed in today's fast-paced landscape.Job SummaryWe are seeking a highly skilled and experienced Service...
-
Service Desk Team Lead
1 month ago
Telford, Telford and Wrekin, United Kingdom Nasstar Full timeAbout NasstarNasstar is a leading provider of transformative technology solutions, specializing in cloud optimization, application modernization, and managed services. Our integrated suite of services delivers cutting-edge solutions to help businesses succeed in today's fast-paced landscape.Job SummaryWe are seeking a highly skilled and experienced Service...
-
Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a leading MSP in the UK, and we are looking for a skilled Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to lead our team of IT support specialists. The successful candidate will be responsible for managing the day-to-day operations of the service desk,...
-
Service Desk Team Lead
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Nasstar (Uk) Ltd Full timeAbout NasstarWe are a leading MSP in the UK, and we are looking for a skilled Service Desk Team Leader to join our team.Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to lead our team of IT support specialists. The successful candidate will be responsible for managing the day-to-day operations of the service desk,...
-
Lead Site Services Engineer
3 weeks ago
Telford, Telford and Wrekin, United Kingdom Pioneer Selection Full timeJob Title: Lead Site Services EngineerSalary: £55,000 - £60,000 per annumShift: Monday - Friday, Day Shift (8:00 am - 4:30 pm)Location: Telford - ShropshireWe are a dynamic and growing manufacturing company known for our innovation and excellence in the industry. We are seeking an experienced and highly skilled Lead Site Services Engineer to oversee...
-
Lead Site Services Engineer
3 weeks ago
Telford, Telford and Wrekin, United Kingdom Pioneer Selection Full timeJob Title: Lead Site Services EngineerSalary: £55,000 - £60,000 per annumShift: Monday - Friday, Day Shift (8:00 am - 4:30 pm)Location: Telford - ShropshireWe are a dynamic and growing manufacturing company known for our innovation and excellence in the industry. We are seeking an experienced and highly skilled Lead Site Services Engineer to oversee...
IT Service Management Lead
2 months ago
About the Role
This is an exciting opportunity to join our team as a Service Delivery Manager, where you will play a crucial role in supporting large-scale client transformation across a wide range of technologies. As a key member of our Capgemini team, you will work closely with our clients to deliver exceptional service and support.
Key Responsibilities
- Manage customer relationships, including preparation for business events, forecasting, and improvement initiatives.
- Ensure that team financial forecasts are managed in a regular and timely manner and that actuals are accurately and promptly reported as part of the M-Review cycle with support of PMO.
- Support the Incident Management processes and manage the communication response ensuring the required information is available to both management, technicians, and the business.
- Support the Major Incident processes and manage the communication response ensuring the required information is available when required by both management and technicians.
- Reporting of uptime and availability of the live operational services/infrastructure including the management of Service Level Measures and associated commercial discussions.
Requirements
- Qualified ITIL Expert/Master, Service Management, and Introduction on high performance/high availability systems.
- Cloud experience desirable.
- Excellent communicator and stakeholder management.
- Lead in alerting, reporting, and monitoring of live service.
- Report against SLA and KPI's, produce management information with detailed analysis.
- Proactively engage with and lead major incident management when required.
- Lead and assist with continuous service delivery improvement initiatives.
- Confident working in an Agile environment.
Security Clearance
To be successfully appointed to this role, it is a requirement to be eligible for Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years and have permanent residency in the UK.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
