Application Support Specialist

4 weeks ago

Glasgow, Glasgow City, United Kingdom Seapeak Full time
Job Title: Application Support Analyst

Seapeak is seeking a skilled Application Support Analyst to join our global IT team. As a key member of our team, you will be responsible for delivering and operating Seapeak's business systems, establishing strong relationships with IT and process stakeholders, and identifying, tracking, and resolving application problems.

Key Responsibilities:
  1. Establish Strong Relationships: Develop and maintain strong relationships with process stakeholders to understand and prioritize issues, work items, initiatives, and projects that deliver value.
  2. Application Problem Resolution: Identify, track, and resolve application problems on a day-to-day basis, including evening and weekend support, as required. Coordinate problem resolution aboard ships.
  3. Application Environment Support: Responsible for your application environments to support unit, regression, and user acceptance testing. Work with other Analysts on designing and operating data interfaces and APIs.
  4. Data Integrity and Reliability: Work with IT team, vendors, and departments to champion data integrity and reliability through education and monitoring. Mentor junior IT members.
  5. Documentation: Create or update standardized application support documentation.
  6. Analytics and Reporting: Work with Analytics team in identifying table relationships and data behavior within your supported system to improve integrations and data quality within the data warehouse. Develop reports and dashboards, in conjunction with business stakeholders, to assist in identifying KPIs and data trends.
  7. Continuous Quality Improvement: Strong knowledge of continuous quality improvement, management information systems techniques, and change control procedures.
  8. Application Deployments: Coordinating application deployments across multiple stakeholder groups.
  9. Technical Skills: Solid SQL querying experience, and experience with report/dashboard writing software such as PowerBI. Proficiency with supporting Marine ERP suites (i.e. Nautical Systems, Compas) an asset.
  10. Remote and Travel Requirements: Requirement to provide support remotely and in different time zones. Occasional requirement to travel to regional offices and to vessels to service software, as needed.

Benefits Package:

  • Hybrid working: work from home up to 2 days per week.
  • 36 days' annual leave inclusive of public holidays, raising to 41 with continued service.
  • Private health, dental, and travel cover.
  • Annual bonus programme.
  • Additional annual bonus used to promote employee wellbeing.
  • Up to 9% employer pension contributions.
  • Life assurance equivalent to four times your annual salary.
  • Enhanced family friendly and company sick leave/pay.
  • Cycle to work scheme.
  • Electric vehicle salary sacrifice car scheme.
  • Season ticket loan scheme.
  • Employee assistance programme.
  • Up to 3 additional days' leave to promote Seapeak's commitment to corporate social responsibility (CSR).

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