Application Support Specialist

3 weeks ago

Glasgow, Glasgow City, United Kingdom Randstad Full time
Job Title: Application Support Analyst

We are seeking an experienced Application Support Analyst to join our team in Glasgow. As an Application Support Analyst, you will be responsible for providing critical support to our business systems, working closely with IT and process stakeholders to understand support requirements and deliver services to a constantly evolving business and technical landscape.

Key Responsibilities:
  1. Establish strong relationships with process stakeholders to understand and prioritise issues, work items, initiatives, and projects that deliver value.
  2. Identify, track and resolve application problems on a day-to-day basis, including evening and weekend support, as required.
  3. Responsible for your application environments to support unit, regression, and user acceptance testing.
  4. Work with other Analysts on designing and operating data interfaces and APIs.
  5. Support the new vessel onboarding process.
  6. Administer routine and non-routine procedures for application use and security access; monitors KPIs and gathers performance metrics for the systems assigned.
  7. Create or update standardised application support documentation.
  8. Coordinate with the global Vessel Systems Support group to test, implement, and support solutions on the vessels.
  9. Work with the Analytics team in identifying table relationships and data behaviour within your supported system; to improve integrations and data quality within the data warehouse.
  10. Develop reports and dashboards, in conjunction with business stakeholders, to assist in identifying KPIs and data trends.
Requirements:
  1. Demonstrable experience of working with process owners and providing second level operational support for large business applications.
  2. Experience with RFPs, and a full application lifecycle.
  3. Demonstrated ability to learn and adapt; to understand business usage of the system and make suggestions for improvement.
  4. Strong knowledge of continuous quality improvement, management information systems techniques, and change control procedures.
  5. Results and deadline driven with the ability to prioritise and complete tasks in a timely manner, with minimum guidance or prompting.
  6. Proactive, dependable and positive attitude.
  7. Coordinating application deployments across multiple stakeholder groups.
  8. Solid SQL querying experience, and experience with report/dashboard writing software such as PowerBI.
  9. Proficiency with supporting Marine ERP suites (i.e. Nautical Systems, Compas) an asset.
  10. Requirement to provide support remotely and in different time zones.
  11. Occasional requirements to travel to regional offices and to vessels to service software, as needed.
Benefits:
  1. £40,000 - £45,000 basic salary.
  2. Hybrid working.
  3. 36 days' annual leave inclusive of public holidays, rising to 41 with continued service.
  4. Private health, dental, and travel cover.
  5. Annual bonus programme.
  6. Additional annual bonus used to promote employee wellbeing.
  7. Up to 9% employer pension contributions.
  8. Life assurance equivalent to four times your annual salary.
  9. Enhanced family friendly and company sick leave/pay.
  10. Cycle to work scheme.
  11. Electric vehicle salary sacrifice car scheme.
  12. Season ticket loan scheme.
  13. Employee assistance programme.

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