Building Liaison Officer

1 week ago


Manchester, United Kingdom Fawkes & Reece (North) Full time

About the Role:

Fawkes & Reece (North) is seeking a highly skilled Tenant Liaison Officer to join their team on a permanent basis. As a Tenant Liaison Officer, you will be responsible for providing exceptional customer service to tenants, ensuring their needs are met and their expectations are exceeded.

Key Responsibilities:

  1. Conduct pre-entry visits and company inductions to ensure a smooth transition for tenants.
  2. Collect tenancy agreement/approval forms and maintain accurate records.
  3. Visit tenants in their homes to advise them on energy efficiency schemes and provide information on upcoming works.
  4. Act as the main point of contact for tenants, resolving any issues or concerns they may have.
  5. Establish and maintain working relationships with neighbourhood housing associations.
  6. Visit empty houses being refurbished and advise potential tenants on completion dates.
  7. Attend and chair tenant forum meetings to keep tenants informed about works being carried out.
  8. Monitor customer complaints and resolve any potential issues.
  9. Monitor customer satisfaction and provide feedback to the team.

Requirements:

To be successful in this role, you must have a strong and stable career in face-to-face customer service, ideally within the Housing or Construction sectors. You must also have a full driving licence and hold a current CSCS Card.

Fawkes & Reece (North) offers a competitive salary and benefits package to the successful candidate.



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