Service Advisor

1 week ago


Eastleigh, Hampshire, United Kingdom Premier Recruitment Solutions Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Premier Recruitment Solutions. As a Service Advisor, you will be the primary point of contact for customers seeking advice, vehicle servicing, and repairs.

Key Responsibilities
  • Customer Service Excellence: Provide top-notch service to customers, ensuring they receive accurate information about available products and services.
  • Documentation and Record-Keeping: Maintain accurate customer records, follow-up systems, and documentation.
  • Estimate and Communication: Provide customers with estimates and notify them promptly upon completion of work.
  • Accurate Invoicing: Ensure all jobs are invoiced correctly, especially those under warranty or goodwill submissions.
  • Workshop Progress Monitoring: Track job progress in the workshop and update the service reception on any delays or issues.
  • Technical Guidance: Offer advice on mechanical and diagnostic queries as needed by technicians.
About You
  • Customer-Facing Experience: Strong interpersonal skills with a background in customer service.
  • Organisational Skills: Ability to plan, organise, and meet work deadlines effectively.
  • Information Processing: Quick to assimilate information and provide thoughtful responses.
  • Adaptability: Strong work ethic and ability to adapt to change.
  • Attention to Detail: Maintain high standards of accuracy and quality in work.
  • Tech-Savvy: Proficient in PC and web applications.
  • Driving License: Full clean driving licence required.
  • Automotive Service Experience: Previous experience in retail automotive service is preferred.
Benefits
  • Family-Owned Business: Join a supportive, close-knit company culture where every employee is valued and treated like family.
  • Comprehensive Health Benefits: Enjoy full healthcare coverage that includes medical, dental, and vision insurance plans to ensure your well-being.
  • Employee Discounts: Take advantage of significant discounts on vehicles, parts, and services.
  • Professional Development: Access ongoing professional development programmes, including training, certifications, and opportunities for career advancement within the company.
  • Generous Holiday and Leave Policies: Benefit from paid holidays, vacation days, and sick leave, along with additional personal days to help you maintain a healthy work-life balance.
  • Pension Scheme: Secure your financial future with attractive pension plan options tailored to your needs.
  • Performance Bonuses: Receive regular performance-based bonuses and incentives that recognise and reward your hard work and dedication.
  • Employee Wellness Programmes: Access wellness programmes that include fitness memberships, mental health resources, and wellness workshops to support your overall health.
  • Recognition Programmes: Celebrate milestones and exceptional performance through employee recognition programmes that acknowledge your contributions.
  • Career Pathing: Benefit from clear career progression pathways and mentorship programmes designed to help you achieve your professional goals.
  • On-Site Amenities: Enjoy the convenience of on-site amenities such as a cafeteria, parking, and recreational areas that make your workday more comfortable and enjoyable.
Working Hours
  • Monday to Friday: 08:00am to 18:00pm - NO Saturdays


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