Event Operations Supervisor

4 weeks ago

Yorkshire, United Kingdom The Gilchrist Collection Ltd Full time

Operations Manager

The Gilchrist Collection Ltd

Are you skilled in managing exceptional events in a picturesque and enchanting environment? We are looking for a seasoned Operations Manager to enhance our vibrant team. This position is crucial for guaranteeing the flawless execution of events, managing all operational elements from inception to completion. The ideal candidate will have a sharp attention to detail, outstanding organizational and administrative capabilities, and a strong aptitude for leading and inspiring teams. If you excel in a dynamic setting, possess excellent problem-solving skills, and are committed to providing remarkable customer experiences, we encourage you to consider this opportunity to help create memorable occasions for our clients.

Key Requirements for the Operations Manager:

  • Minimum of 3-5 years of experience in a similar role with a proven history of achieving targets.
  • Strong leadership and delegation abilities are essential.
  • Exceptional communication, organizational, and problem-solving skills are required.
  • Proficient administrative skills are necessary.
  • Must be a UK citizen or possess legal work eligibility in the UK.
  • A valid driver's license and reliable transportation are required.
  • A clear criminal record is mandatory.

Summary of Responsibilities for the Operations Manager:

  • Report directly to the venue General Manager.
  • Act in the capacity of the General Manager during their absence.
  • Stay informed about all relevant industry regulations to protect the venue.
  • Ensure compliance with all Health and Safety laws and procedures.
  • Facilitate mandatory annual re-training for all staff in essential areas such as Fire Safety, Manual Handling, and Health and Safety.
  • Ensure all venue personnel adhere to company and legal policies and procedures.
  • Manage recruitment tasks including posting job openings, reviewing CVs, and scheduling interviews.
  • Conduct interviews as necessary and complete all onboarding processes.
  • Maintain up-to-date staff files and ensure GDPR compliance.
  • Conduct comprehensive induction training for new employees.
  • Perform regular performance evaluations and support staff development.
  • Oversee staff training and development using existing training software.
  • Handle staff complaints and grievances, conducting investigations and disciplinary actions as needed.
  • Calculate hourly wages for contracted staff and submit for review.
  • Prepare and manage staff schedules and holidays using HR software.
  • Collect and review departmental statistics for accuracy and provide reports to the General Manager.
  • Oversee the till system and resolve any discrepancies.
  • Manage bar and cellar maintenance and inventory.
  • Order supplies and venue stock as needed.
  • Coordinate with suppliers for deliveries and manage returns as necessary.
  • Address guest inquiries and complaints as required.
  • Process sales, refunds, and cash management as needed.
  • Foster a positive work environment and enhance staff morale.
  • Review and refine operational procedures to ensure smooth service delivery and guest satisfaction.

The above summary outlines the responsibilities of the role but is not exhaustive.

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