Event Operations Supervisor

4 weeks ago

Yorkshire, United Kingdom The Gilchrist Collection Ltd Full time

Operations Manager

The Gilchrist Collection Ltd

Are you enthusiastic about managing exceptional events in a beautiful and enchanting environment? We are looking for a skilled Operations Manager to enhance our vibrant team. This position is crucial for guaranteeing the flawless delivery of weddings and events, managing all operational facets from inception to completion. The perfect candidate will have a sharp attention to detail, outstanding organizational and administrative capabilities, and a strong talent for leading and inspiring teams. If you excel in a dynamic setting, are adept at problem-solving, and are committed to providing outstanding customer service, we encourage you to consider this opportunity to help create memorable experiences for our clients on their significant occasions.

Key Requirements for the Operations Manager:

  • Must possess 3-5 years of experience in a similar role with a proven history of achieving targets.
  • Must demonstrate strong leadership and delegation abilities.
  • Must exhibit excellent communication, organizational, and problem-solving skills.
  • Must have superior administrative capabilities.
  • Must be a UK citizen or have legal work eligibility in the UK.
  • Must hold a valid driver's license and have reliable transportation.
  • Must have a clear criminal background.

Summary of Responsibilities for the Operations Manager:

  • Reporting directly to the venue General Manager.
  • Acting on behalf of the General Manager during their absence.
  • Staying informed about all relevant industry regulations to protect the venue.
  • Ensuring compliance with all applicable Health and Safety laws and procedures.
  • Coordinating mandatory annual retraining for all staff in areas such as Fire Safety, Manual Handling, Health and Safety, COSHH, and other essential training.
  • Ensuring all venue personnel understand and comply with company and legal policies and procedures.
  • Managing recruitment administration tasks including advertising job openings, reviewing CVs, and scheduling interviews.
  • Conducting interviews as necessary and completing all onboarding processes.
  • Maintaining up-to-date staff files and ensuring full compliance with GDPR.
  • Conducting comprehensive venue induction training for new employees.
  • Performing regular performance evaluations and supporting staff development.
  • Overseeing staff training and development using existing training software.
  • Addressing staff complaints and conducting grievance investigations as needed.
  • Calculating hourly wages for contracted staff and submitting for General Manager review.
  • Preparing and managing staff schedules and holiday requests using HR software.
  • Collecting and analyzing all Head of Department statistics for accuracy and providing this information to the General Manager for weekly submission to Head Office.
  • Overseeing the till system and reports, resolving any discrepancies.
  • Managing bar and cellar maintenance and inventory.
  • Ordering supplies and venue stock.
  • Liaising with suppliers for delivery of goods and services, signing off delivery notes, and managing returns as necessary.
  • Attending to guest needs and addressing any complaints or requests.
  • Processing sales, refunds, and cash management as required.
  • Fostering a positive work environment and enhancing staff morale while addressing negativity and striving for positive outcomes.
  • Reviewing and refining operational procedures to ensure smooth service delivery and guest satisfaction.

The above summary encompasses the primary responsibilities of the role but is not exhaustive.

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