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Customer Relationship Management

2 months ago

West Bromwich, Sandwell, United Kingdom Harnham Full time
About the Role

We are seeking a highly skilled CRM Executive to join our team at Harnham. As a CRM Executive, you will play a key role in driving business growth and customer engagement through effective CRM strategies.

Key Responsibilities
  • Develop and implement CRM strategies to enhance customer experience and drive business growth
  • Work closely with internal teams, including Trading, to identify opportunities for improvement and implement changes
  • Design and execute customer communication campaigns across multiple channels
  • Analyse customer data to identify trends and areas for improvement
  • Collaborate with stakeholders to ensure effective communication and alignment
  • Conduct A/B testing to optimise CRM strategies and improve customer engagement
Requirements
  • Strong communication and interpersonal skills
  • Desirable: retail background and customer analytics experience
  • Ability to work in a fast-paced environment and adapt to changing priorities
Interview Process
  • Initial chat with the hiring manager (virtual)
  • Task and presentation (ideally face-to-face)