OTC Process Optimization Expert

6 days ago

London, Greater London, United Kingdom JSS Transform Full time
About JSS Transform

JSS Transform is a leading partner for businesses seeking to optimize their financial operations. We are committed to delivering exceptional results through our expertise in Order to Cash processes.

Job Overview

The OTC GPO/Director is a pivotal role within our organization, responsible for leading the strategy, design, and execution of our Order to Cash processes. This position requires a seasoned professional with a proven track record in OTC management, who can drive continuous improvement and enhance customer satisfaction through efficient order management, billing, credit control, and collections.

Key Responsibilities
  • Strategic Leadership: Develop and execute the OTC strategy aligned with the company's financial goals and objectives, ensuring seamless integration of OTC processes and driving business growth.
  • Process Optimization: Lead initiatives to streamline and standardize OTC processes, ensuring accuracy, efficiency, and compliance across all operations, and identifying areas for improvement.
  • Technology Integration: Oversee the implementation and optimization of ERP systems and other technologies to enhance OTC processes and reporting, ensuring data-driven decision making.
  • Cross-Functional Collaboration: Work closely with Sales, Customer Service, Finance, and IT teams to ensure cohesive and integrated OTC processes, fostering a culture of collaboration and open communication.
  • Performance Management: Establish and monitor key performance indicators (KPIs) to assess the effectiveness of OTC processes and drive continuous improvement, ensuring accountability and transparency.
  • Risk Management: Identify and mitigate risks related to credit, collections, and cash flow management, ensuring the financial stability and security of the organization.
  • Supplier & Customer Relationships: Build strong relationships with suppliers and customers, ensuring clear communication and efficient resolution of issues, and driving business growth through strategic partnerships.
  • Training & Development: Lead and mentor a team of OTC professionals, fostering a culture of excellence and continuous learning, and ensuring the development of skills and expertise within the organization.
Qualifications
  • Experience: Multiple years of experience in Order to Cash processes, with a minimum of 5 years in a leadership role within a GPO or similar environment, and a proven track record of delivering results.
  • Skills: Expertise in ERP systems, strong analytical skills, and a deep understanding of end-to-end OTC processes, with the ability to analyze complex data and drive business decisions.
  • Leadership: Proven ability to lead cross-functional teams, manage complex projects, and drive process improvements, with a strong focus on collaboration and open communication.
  • Communication: Excellent communication and presentation skills, with the ability to influence stakeholders at all levels, and drive business growth through effective communication.
  • Change Management: Experience in leading change initiatives and driving adoption of new processes and technologies, with a strong focus on employee engagement and adoption.
  • Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field; MBA or relevant certification (e.g., CPA, CMA) is preferred, and a strong understanding of business principles and practices.

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