Support Manager

1 month ago

StokeonTrent, Stoke-on-Trent, United Kingdom Shaw Trust Full time

About Shaw Trust

Shaw Trust is a dynamic and inclusive organisation that promotes team spirit and values diversity. We are proud to be part of this great organisation, where everyone is somebody.

Job Title: Support Manager

The Support Manager role requires a highly motivated and organised individual who can work in a fast-paced target-driven environment to support people with multiple barriers to achieve sustainable employment.

Key Responsibilities:

  • Manage a complex caseload of participants to empower them into sustained employment.
  • Broker and sustain exceptional relationships with employers, community organisations, and stakeholders to promote the benefits of work.
  • Work in a payment-by-results contract environment, prioritising workload and demonstrating exceptional time management skills to achieve KPI and target expectations.
  • Have a strong track record of working to targets and KPIs, with experience in managing and progressing clients or customers to meet agreed goals and ambitions.
  • Have good IT skills, including familiarity with Microsoft Office software and previous experience of working with databases.

Requirements:

  • 5 GCSEs (A-C) or equivalent qualifications.
  • Knowledge of the local labour market.

Employee Benefits:

  • 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday.
  • 2 days paid volunteering leave each year.
  • An enhanced pension scheme after 6 months.
  • Life Assurance at 3 times your annual salary rate.
  • Access to a suite of learning and development opportunities, including paid for apprenticeship and masters' levels qualifications, and management development programmes.
  • Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network).
  • Health and Wellbeing initiatives, including internal support, employee assistance programme, and health cash plan.

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