Pension Administration Specialist

6 days ago

Cardiff, Cardiff, United Kingdom Legal & General Resources Limited Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Administrator to join our Workplace Pensions team at Legal & General Resources Limited. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients and colleagues.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and issues, ensuring that all correspondence is dealt with in a professional and courteous manner.
  • Maintain accurate and up-to-date records of customer interactions, including scheme data and individual customer and client records.
  • Collaborate with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently.
  • Identify and escalate any complex or sensitive customer issues to senior colleagues or management as required.
  • Develop and maintain a thorough understanding of our products and services, including our Workplace Pensions offerings.
Requirements
  • Strong communication and administration skills, with the ability to work effectively in a fast-paced environment.
  • Excellent customer service skills, with a focus on providing a high level of service to our clients and colleagues.
  • Ability to maintain accurate and up-to-date records, with a high level of attention to detail.
  • Strong analytical and problem-solving skills, with the ability to identify and escalate complex issues.
  • Ability to work collaboratively as part of a team, with a focus on delivering exceptional results.
What We Offer
  • A competitive salary and benefits package, including a generous pension contribution and private medical insurance.
  • The opportunity to work for a leading financial services company, with a strong reputation for excellence and customer service.
  • A dynamic and supportive work environment, with opportunities for career development and growth.
  • A comprehensive training program, including onboarding and ongoing training and development opportunities.

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