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E-Billing Operations Specialist
2 months ago
Job Summary
We are seeking a highly skilled E-Billing Operations Specialist to join our Global E-Billing team at Iconic Resourcing. As a key member of our team, you will be responsible for monitoring and resolving e-billing queries, communicating with internal and external stakeholders, and assisting with the maintenance of e-billing invoices tracker, KPIs, and SLAs.
Key Responsibilities
- Monitor and respond to e-billing queries in a timely and professional manner.
- Communicate effectively with internal and external stakeholders to resolve queries and provide updates.
- Assist with the maintenance of e-billing invoices tracker, KPIs, and SLAs to ensure accurate and timely reporting.
- Submit accrual figures into client online portals and monitor and track acceptance or rejection of invoices.
- Provide support-related reports as required and assist with e-billing maintenance exercises to ensure accurate recording of timekeeper rates in the system.
- Dealing with ad-hoc enquiries and providing excellent customer service.
Requirements
- Previous experience in a finance function, preferably in a professional services environment.
- Comfortable with technology and using different web-based portals.
- Ability to work independently and harmoniously within a team environment.
- Excellent communication and problem-solving skills.
- Knowledge of E-Billing systems (e.g., TyMetrix, Passport, Collaborati, Counsel Link) is desirable but not essential as full training will be provided.
- Basic VAT knowledge would be an advantage.
About Us
At Iconic Resourcing, we are a leading recruitment agency with a passion for delivering exceptional service to our clients and candidates. We are committed to providing a supportive and inclusive work environment that allows our team members to thrive and grow.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
- The chance to work with a talented and experienced team.