Patient Pathway Coordinator
3 weeks ago
Job Overview
We are seeking a highly organized and detail-oriented Patient Pathway Administrator to join our Cardiology team. The successful candidate will play a pivotal role in supporting the Cardiac Rhythm Management (CRM) Service within the Cardiothoracic Directorate.
As a Patient Pathway Administrator, you will be responsible for providing administrative support to clinical staff and patients, ensuring the smooth delivery of patient care and contributing to the achievement of high-quality patient outcomes.
Main Duties
- Provide primary administrative support to named Consultant/s, clinical staff, and patients, including diary administration, correspondence support, and other administrative duties as required.
- Utilize the digital transcription system to produce clinical correspondence, ensuring timely and accurate communication with referrers, patients, and other relevant parties.
- Manage incoming post, ensuring supporting information is available when necessary and taking responsibility for actioning urgent items.
- Monitor urgent investigation requests to ensure they are processed appropriately.
- Collaborate with staff to ensure compliance with week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments/surgery to avoid breaches.
- Update patient details on EPR, including ensuring patients requiring discharge are processed accordingly and the Patients Missing Follow-Up List is updated.
- Respond to queries from referrers, patients, and other relevant parties in liaison with clinical staff.
- Maintain patient confidentiality at all times.
Working for Our Organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this Delivering Compassionate Excellence, focusing on our values of compassion, respect, learning, delivery, improvement, and excellence.
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