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Medical Information Specialist

2 months ago

Tadworth, Surrey, United Kingdom CK Group Full time
Medical Information Specialist

CK Group is seeking a highly skilled Medical Information Specialist to join their team on a contract basis for 12 months. This is a hybrid role, requiring 2-3 days on-site per week.

Key Responsibilities:
  • Provide technical and medical information to healthcare professionals and patients/caregivers with a high level of quality customer service in the local language.
  • Research and respond to inquiries received via multiple channels, including phone, email, webform, live chat, or postal mail, within required timelines and standards.
  • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/Work Instruction (WI) and regulatory guidelines.
  • Identify and report adverse events and product quality complaints within required timelines.
  • Provide responses in the customer's local language using approved resources in English.
Requirements:
  • Degree in a life science/healthcare field required.
  • Pharmacy degree preferred.
  • 1-2 years of medical information or relevant work experience.
  • Customer service experience.
  • English language and Dutch language (C1, mother tongue).
  • Any additional European language skills (German, French, Polish, Greek, Norwegian, Swedish) would be a bonus.
About the Company:

Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing, and providing over 160 different medicines, vaccines, and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.

Location:

This role is based at our client's site in Tadworth, with a requirement to be on-site at least 2-3 days a week.

Please note that applicants must hold entitlement to work in the UK. A satisfactory basic Disclosure and Barring Service (DBS) check may be required for this role.