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Customer Logistics Coordinator

2 months ago

Bishop's Stortford, Hertfordshire, United Kingdom Molton Brown Limited Full time
{"title": "Customer Logistics Administrator", "description": "About the Role

Molton Brown Limited is seeking a skilled Customer Logistics Administrator to join our team on an 8-month fixed-term contract. As a key member of our logistics team, you will be responsible for managing order entries, interacting with internal and external customers, and ensuring prompt and accurate responses.

Key Responsibilities
  • Process orders within customer Service Level Agreements (SLAs)
  • Liaise with the warehouse on delivery and packing requirements
  • Produce and send proforma invoices, credits, and debits to customers as needed
  • Support other team members with new account openings, order form updates, and pricing accuracy within the SAP system
  • Handle returns and address new account queries
Requirements
  • Minimum GCSE and A-level education
  • At least 2 years of customer service experience and familiarity with B2B sales
  • Ability to prioritize workload, deliver on deadlines, and build strong relationships
  • SAP knowledge is desired but not essential; proficiency in Microsoft applications is required
  • Strong internal and external communication skills with excellent English language proficiency
About Us

Molton Brown Limited is a leading global brand in Kao ́s global cosmetics portfolio. We value integrity, craftsmanship, artistry, and customer satisfaction. Our company culture emphasizes collaboration, innovation, and employee development.

We offer a friendly and flexible work environment with competitive salaries, benefits package, ongoing development, and opportunities to enhance your skills and deliver tangible results.

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