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Lead Operations Manager

2 months ago

Dumbarton, West Dunbartonshire, United Kingdom Sodexo Full time
Job Overview

As a General Lead at Sodexo, you will play a pivotal role in providing exceptional customer service and ensuring the smooth operation of our corporate setting. This is an opportunity to showcase your skills and make a meaningful impact in a dynamic and prestigious environment.

Key Responsibilities:

  • Stay up-to-date with retail promotions and pricing strategies to ensure accurate data reflection.
  • Manage EPOS till data to reflect current tariffs, promotions, and pricing.
  • Process late requests and amendments for hospitality and free issues, ensuring accurate billing.
  • Ensure compliance with allergen regulations.
  • Focus on client and customer satisfaction.
  • Supervise and train employees to meet HSE standards.
  • Monitor customer satisfaction with catering outlets and hospitality services.
  • Motivate and lead the Front of House team.

Requirements:

  • A client-focused mindset.
  • Attention to detail.
  • Ability to manage and lead a team.

What We Offer:

Working with Sodexo is more than a job; it's a chance to be part of a company that values its employees and provides opportunities for growth and development. We offer a range of benefits and resources to support our colleagues and their families, including:

  • Access to an online platform for mental health and wellbeing support.
  • An Employee Assistance Programme for everyday issues or larger problems.
  • A free health and wellbeing app with rewards for maintaining a healthy lifestyle.
  • The Sodexo Discounts Scheme for great deals and discounts.
  • Money Insights and financial benefits via the Salary Finance Platform.
  • A death in Service benefit for colleagues who pass away while employed by Sodexo.
  • Opportunities for career growth and development, including apprenticeships and learning tools.
  • A Cycle to Work Scheme to promote a healthy lifestyle.
  • Volunteering Opportunities to support worthwhile causes in our communities.
  • A flexible and dynamic work environment.
  • Competitive compensation.
  • Full training and protective uniform provided.