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Customer Liaison Manager

2 months ago

Kingston upon Thames, United Kingdom Carrington West Full time
Job Description

Carrington West is seeking a highly skilled Customer Liaison Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining effective relationships with internal and external stakeholders involved in the delivery of water utilities construction projects.

Key Responsibilities:
  • Stakeholder Identification and Analysis: Identify, analyze, and map key stakeholders and customers for each project, including their interests, expectations, and influence.
  • Engagement Strategy Development: Develop and implement stakeholder and customer engagement strategies and plans for each project, aligned with project objectives, scope, and schedule.
  • Communication and Collaboration: Establish and maintain regular and effective communication channels with stakeholders and customers, using appropriate methods and tools.
  • Conflict Resolution and Issue Management: Manage and resolve conflicts, disputes, or complaints that may arise from stakeholders and customers, and escalate them as necessary.
  • Relationship Building and Maintenance: Build and maintain positive and productive relationships with stakeholders and customers, fostering a culture of trust, cooperation, and mutual respect.
  • Advice and Guidance: Provide advice and guidance to project managers and site teams on stakeholder and customer-related matters.
  • Risk Management and Compliance: Identify and manage risks, opportunities, or changes that may affect stakeholder and customer engagement or project delivery, and communicate them to project managers and senior management.
  • Process Improvement: Contribute to the continuous improvement of stakeholder and customer management processes and practices, and share best practices and lessons learned with the team and organization.
Requirements:
  • Strong Customer Liaison Skills: Proven ability to build rapport with stakeholders and customers.
  • Organizational and Prioritization Skills: Highly organized and able to prioritize own workload.
  • Communication and IT Skills: Excellent communication skills and proficiency in MS Word and Excel.
  • Full Driving Licence: Essential for this role.