Service Coordinator

2 weeks ago


Reading, United Kingdom SER Limited Full time

Job Summary

We are seeking a proactive and detail-oriented Service Coordinator to join our team at SER Limited, a family-run Fire & Security company. This role offers a competitive salary of up to £28,000, along with a pension and 20 days holiday plus bank holidays, which increases to 25 after 1 year served.

Key Responsibilities

  • Coordinate and schedule service appointments for engineers
  • Liaise with customers to book and confirm service appointments
  • Manage and update service schedules and databases
  • Assist with administrative tasks such as filing, data entry, and maintaining records
  • Communicate effectively with the service team to ensure smooth operations
  • Handle customer inquiries and provide excellent service
  • Collaborate with the sales and technical teams to optimize service delivery

Requirements

  • Previous experience in a coordination or administration role, preferably in a related industry
  • Strong organizational skills and ability to prioritize tasks in a fast-paced environment
  • Excellent communication and interpersonal abilities
  • Proficiency in using scheduling software and Microsoft Office applications
  • Ability to work well in a team and independently
  • Understanding of customer service principles and practices

Day-to-Day Activities

  • Communicate with engineers and customers to schedule appointments
  • Update and maintain service schedules and records
  • Respond to customer inquiries and provide support
  • Collaborate with internal teams to ensure seamless service delivery
  • Assist with administrative tasks as needed


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