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Customer Service Representative

2 months ago

Derby, Derby, United Kingdom Babington Full time

Customer Welcome Advisor Role

Babington is seeking a Customer Welcome Advisor to drive a personalized and outstanding customer-centric experience for stakeholders. The ideal candidate should be proactive, supportive, knowledgeable, and proficient in delivering quality service and guidance.

Key Responsibilities:

  • Customer Engagement - Ensure timely contact and connection with learners and employers through welcome calls and provision of materials.
  • Process Adaptability - Adapt customer processes depending on individual and business needs.
  • Customer Focus - Provide a memorable welcome to all customers and set clear expectations.
  • Collaboration - Work closely with various departments to ensure a streamlined journey for all apprentices.
  • Quality Assurance - Embed quality frameworks and ensure compliance with internal targets.

Requirements:

  • Grade A-C GCSE in English and math or equivalent
  • Level 2 Customer Service qualification or equivalent
  • Level 3 Certificate in Information, Advice, and Guidance or willingness to acquire

Desirable Skills and Experience:

  • Demonstrable experience in providing excellent I.A.G and customer service
  • Experience of achieving deadlines without close supervision
  • Experience in using CRM and other IT systems
  • Curious approach to delivering high-standard customer service
  • Excellent verbal and written communication skills
  • Knowledge of the education sector and performance evaluation frameworks
  • Highly organized and able to manage multiple priorities effectively
  • Proven ability to work collaboratively with diverse stakeholders
  • Willingness to travel as needed

Babington Benefits:

  • My Babington Rewards
  • BUPA Healthcare
  • 25 Days annual leave plus Bank holidays
  • Employer Pension contribution

Babington is committed to safeguarding all learners and employees. Join us in Developing Better Futures.