Facilities Management Professional

1 week ago

Hereford, Herefordshire, United Kingdom British Land Full time
About the Role

We are seeking a highly skilled Regional Facilities Manager to join our team at British Land. As a key member of our property services team, you will be responsible for delivering high-quality facilities management services to our retail sites in the Midlands region.

Key Responsibilities
  • Operational Management
    • Lead on operational matters to ensure high standards of cleaning, repair, and presentation are achieved and maintained
    • Conduct regular site inspections and ensure properties are maintained in a safe and secure state
    • Review operational processes and procedures to ensure compliance and best practice
    • Implement car park management strategies to maximize available parking for customers
    • Deliver services within pre-agreed budgets and assist with the drafting of service charge budgets
  • Occupier Liaison
    • Be the first point of contact for occupier issues and resolve them quickly and efficiently
    • Regularly visit and liaise with occupiers to build strong relationships and resolve service issues
    • Conduct regular inspections to ensure occupiers are complying with their repair and maintenance obligations
  • Relationships and Team Motivation
    • Develop close working relationships with suppliers and service partners to ensure they understand required standards
    • Ensure service partner site staff are trained to provide high-quality customer service
    • Establish external relationships to represent the interests of the owner and occupiers in the wider community
  • Sustainability and Community
    • Implement and monitor environmental strategies for each site, including waste and energy management
    • Monitor and respond to issues affecting staff wellbeing
    • Ensure charities working on site are authorized and appropriate paperwork is logged
  • Health & Safety
    • Ensure health and safety policy is implemented and all on-site staff are aware of their responsibilities
    • Update health and safety reporting system and ensure certification and actions are completed
    • Ensure risk assessments exist for each property and permits are issued where required
    • Help prepare and ensure readiness of business continuity plans
Requirements
  • Experience of delivering high-quality FM services in a customer-focused environment
  • Robust technical background and practical experience of hard and soft services
  • Ability to communicate effectively with colleagues and external stakeholders
  • Knowledge of health and safety regulations and best practice
  • Qualified to IOSH level
  • Flexibility and adaptability to changing business requirements
  • Ability to deliver value and operate within set budgets
  • Experience of multi-site facilities management
About British Land

We are a leading property company that creates and manages outstanding places that deliver positive outcomes for our stakeholders. We are committed to promoting an inclusive, positive, and collaborative culture and believe in shared success and enabling people to be themselves.

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