Service Delivery Manager

3 weeks ago

Wednesbury, Sandwell, United Kingdom MSC Industrial Supply Full time
About the Role

We are seeking a highly skilled Service Delivery Manager to join our Key Account Vending Team. As a key member of our team, you will be responsible for providing exceptional service to our large contract customers, ensuring their experience is maximized through effective inventory and resolution management.

As a Service Delivery Manager with MSC, you will be an integral part of our team, contributing to the success of our customers and the growth of our business. You will have the autonomy to shape your role and develop your career with us, with constant access to coaching, mentoring, and an environment where personal and professional development and success are celebrated.

Key Responsibilities
  • Provide daily interaction with customers over the phone and through email, ensuring their experience is exceptional and creating customer engagement through the relationships you build.
  • Problem-solve and work closely with key stakeholders to provide first-class service, managing service levels and stock-outs for our customers.
  • React to customer issues proactively, anticipating and resolving problems before they arise.
  • Take personal ownership of customer relationships, advising, coordinating, and making improvements to support them with better purchasing decisions, product consolidation, brand offering, customer performance, sales, and margin.
What We Offer
  • A dynamic and supportive work environment where you can grow and develop your career.
  • Constant access to coaching, mentoring, and training to help you succeed in your role.
  • A comprehensive benefits package, including 25 days of holiday entitlement, a company pension scheme, life insurance, and private medical insurance.
  • A discounts and rewards site, offering cashback on essentials and shopping for special occasions.
What We're Looking For

We're looking for someone with experience in sales administration, customer experience, sales, customer service, or account management. You should be able to demonstrate our values and the behaviours required to thrive in our business, including customer-centricity, teamwork, and a willingness to learn and grow.

If you're a motivated and ambitious individual who is eager to make a difference, we'd love to hear from you. Apply today to join our team and start your journey with MSC Industrial Supply.

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