Desktop Support Specialist

6 days ago

Edinburgh, Edinburgh, United Kingdom DXC Technology Inc. Full time
Job Title: Desktop Technician

We are seeking a skilled Desktop Technician to join our team at DXC Technology Inc. in Edinburgh. As a Desktop Technician, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, adhering to technical standards, and ensuring service delivery is both cost-effective and efficient.

Key Responsibilities:
  • Resolve a wide variety of desktop software and hardware incidents and service requests, minimizing disruption and providing first-class customer service.
  • Represent the Deskside team in customer meetings and deputize in the Team/Function Lead absence.
  • Assist with complex software installation/deployment, desktop/laptop/VDI build, configuration, and deployment to end users.
  • Guide and advise the 1st Line Support Team and apprentices for first-time fix rates and enhance service.
  • Assist the 3rd Line support teams with laptop, desktop, and VDI terminals support tickets.
  • Assist with customer projects on an ad-hoc basis.
  • Basic telephony exchange support and local network cable patching.
  • Provide second-line operational support across a variety of platforms.
  • Initial investigation and reporting of network failures.
Requirements:
  • Knowledge of Microsoft Windows 10 Operating Systems as well as legacy OS i.e. Win7, XP – Deployment, configuration, and support.
  • Knowledge of Microsoft Office 2010 onwards.
  • Proven and demonstrable software and hardware troubleshooting skills.
  • Knowledge of Microsoft SCCM and OS/Application deployment.
  • Microsoft Windows 10 training and certification.
Investment in Training and Development:
  • We offer a comprehensive range of training and career development opportunities, a structured induction program, tailored job training as well as mentoring and support for relevant sponsored professional qualifications.
  • We're developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.
Our Culture:
  • Here at DXC, we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace, no matter who they are or what they do.
Employee Benefits:
  • As part of our competitive remuneration package, flexible benefits are available. There is an option to 'flex up and down' on specific benefits, for example, buy or sell annual leave, Private Medical Benefit, Dental, and Travel Insurance.
  • You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries, and more.

  • Desktop Support Specialist

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Dexcom Full time

    About DexcomDexcom is a pioneering company in the field of continuous glucose monitoring (CGM). Our mission is to empower people to take control of their health by providing personalized, actionable insights that drive better health outcomes.Our TeamWe are a dynamic and innovative team of professionals who are passionate about making a difference in the...

  • Desktop Support Specialist

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Dexcom Full time

    About DexcomDexcom is a pioneering company in the field of continuous glucose monitoring (CGM). Our mission is to empower people to take control of their health by providing personalized, actionable insights that drive better health outcomes.Our TeamWe are a dynamic and innovative team of professionals who are passionate about making a difference in the...

  • Desktop Support Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description:As a Desktop Support Specialist at GBA5 EntServ UK Limited, you will be responsible for providing exceptional technical support to our clients. Your day-to-day activities will include resolving a wide range of desktop software and hardware incidents and service requests, while minimizing disruption and delivering first-class customer...

  • Desktop Support Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description:As a Desktop Support Specialist at GBA5 EntServ UK Limited, you will be responsible for providing exceptional technical support to our clients. Your day-to-day activities will include resolving a wide range of desktop software and hardware incidents and service requests, while minimizing disruption and delivering first-class customer...

  • Desktop Support Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop EngineerGBA5 EntServ UK Limited is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, handling 2nd Line incident ticket handling, escalation, and problem diagnosis, and acting as the Point of Contact for VIP...

  • Desktop Support Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop EngineerGBA5 EntServ UK Limited is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, handling 2nd Line incident ticket handling, escalation, and problem diagnosis, and acting as the Point of Contact for VIP...

  • Desktop Support Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Dexcom Full time

    About DexcomDexcom is a pioneering company in continuous glucose monitoring (CGM). Our mission is to improve human health by providing personalized, actionable insights. We're driven by a team of passionate individuals who are committed to delivering exceptional customer service.The RoleWe're seeking a skilled Desktop Support Specialist to join our team. As...

  • Desktop Support Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Dexcom Full time

    About DexcomDexcom is a pioneering company in continuous glucose monitoring (CGM). Our mission is to improve human health by providing personalized, actionable insights. We're driven by a team of passionate individuals who are committed to delivering exceptional customer service.The RoleWe're seeking a skilled Desktop Support Specialist to join our team. As...

  • Desktop Support Specialist

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Description:Job Title: Desktop EngineerCompany: GBA5 EntServ UK LimitedJob Summary: We are seeking a highly skilled Desktop Engineer to join our team in Edinburgh. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, maintaining and promoting the highest level of service to our...

  • Desktop Support Specialist

    1 week ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop EngineerJob Summary:We are seeking a skilled Desktop Engineer to join our team at GBA5 EntServ UK Limited. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, handling 2nd Line incident ticket handling, escalation, and problem diagnosis, and acting as the Point of...

  • Desktop Support Specialist

    1 week ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop EngineerJob Summary:We are seeking a skilled Desktop Engineer to join our team at GBA5 EntServ UK Limited. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, handling 2nd Line incident ticket handling, escalation, and problem diagnosis, and acting as the Point of...

  • Desktop Support Specialist

    1 week ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop EngineerJob Summary:We are seeking a skilled Desktop Engineer to join our team at GBA5 EntServ UK Limited in Edinburgh. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, handling 2nd Line incident ticket handling, escalation, and problem diagnosis, and acting as...

  • Desktop Support Specialist

    1 week ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop EngineerJob Summary:We are seeking a skilled Desktop Engineer to join our team at GBA5 EntServ UK Limited in Edinburgh. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, handling 2nd Line incident ticket handling, escalation, and problem diagnosis, and acting as...

  • Desktop Support Specialist

    6 days ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop EngineerJob Summary:We are seeking a skilled Desktop Engineer to join our team at GBA5 EntServ UK Limited. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, handling 2nd Line incident ticket handling, escalation, and problem diagnosis, and acting as the Point of...

  • Desktop Support Specialist

    6 days ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop EngineerJob Summary:We are seeking a skilled Desktop Engineer to join our team at GBA5 EntServ UK Limited. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, handling 2nd Line incident ticket handling, escalation, and problem diagnosis, and acting as the Point of...

  • Desktop Support Specialist

    4 days ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop EngineerJob Summary:We are seeking a highly skilled Desktop Engineer to join our team at GBA5 EntServ UK Limited. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, handling 2nd Line incident ticket handling, escalation, and problem diagnosis, and acting as the...

  • Desktop Support Specialist

    4 days ago

    Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

    Job Title: Desktop EngineerJob Summary:We are seeking a highly skilled Desktop Engineer to join our team at GBA5 EntServ UK Limited. As a Desktop Engineer, you will be responsible for providing advanced 2nd Line support from ticket escalation via the Tech Bar, handling 2nd Line incident ticket handling, escalation, and problem diagnosis, and acting as the...

  • Desktop Support Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Dexcom Full time

    About DexcomDexcom is a pioneering company in the field of continuous glucose monitoring (CGM). Our mission is to revolutionize the management of diabetes and empower individuals to take control of their health.Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team in Edinburgh. As a key member of our IT department, you will...

  • Desktop Support Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Dexcom Full time

    About DexcomDexcom is a pioneering company in the field of continuous glucose monitoring (CGM). Our mission is to revolutionize the management of diabetes and empower individuals to take control of their health.Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team in Edinburgh. As a key member of our IT department, you will...

  • Desktop Support Specialist

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Dexcom Full time

    About DexcomDexcom is a pioneering company in continuous glucose monitoring (CGM). Our mission is to improve human health by providing personalized, actionable insights. We're driven by a team of passionate individuals who are committed to earning the trust of our customers.Our TeamThe Desktop Support Team is a high-performing group of specialists dedicated...