Assistant Manager

3 weeks ago

London, Greater London, United Kingdom Quest Search and Selection Full time

Job Summary:

This esteemed international luxury retailer and brand has been a stalwart in the industry for over 80 years, with continued success in Europe and Asia. The company operates a flagship store that offers an exciting array of premium products and a luxurious experience, featuring a carefully curated collection of European merchandise, including high-end handbags, accessories, and luggage.

About the Role:

The Assistant Manager is the second-in-command of the store, responsible for floor management and ensuring the smooth operation of the business. Key responsibilities include:

  • Financial Performance: Working towards store financial targets set by the Store Manager, ensuring the store meets or exceeds sales and profit goals.
  • Customer Service: Delivering exceptional customer service by greeting and acknowledging each customer, fostering new relationships to drive sales and enhance brand loyalty.
  • After-Sales Service: Ensuring clients receive superior after-sales service, addressing any concerns or issues promptly and professionally.
  • Store Operations: Assisting the Store Manager with managing the store schedule, timings, and absentee management, as well as coordinating daily operations and shop floor standards, including cash handling, security measures, and visual standards.
  • Training and Development: Monitoring and assisting the Store Manager with the training and development of store associates, ensuring they have the necessary skills and knowledge to provide excellent customer service.
  • Visual Merchandising: Assisting with visual merchandising and store standards, ensuring the store is always visually appealing and well-presented.
  • Audits: Completing regular audits as per company policy, ensuring compliance with industry standards and company procedures.

Requirements:

To be successful in this role, you will ideally have:

2 years' experience as an established Assistant, Deputy, Department, or Floor Manager from a customer-focused environment.Experience in a premium retail environment where service levels are of the highest standards.Working knowledge of Microsoft Office.Understanding of working towards financial and non-financial KPIs.A passion for being a brand ambassador and representing the company's values and mission.

Benefits:

This role offers a range of benefits, including:

BonusGenerous holiday allowancePensionGreat staff discount

About Quest Search and Selection:

Quest Search and Selection is a leading recruitment agency specializing in placing top talent in the retail and luxury industries. We pride ourselves on our expertise and dedication to delivering exceptional results for our clients and candidates.

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