Leasehold Property Manager

7 days ago

Staines, United Kingdom Service Care Solutions Full time
Job Title - Leasehold Property Manager

Location: Staines

Contract: Temporary 12 weeks - Possibility of Permanent Thereafter

Hours: 35

Role Summary:

We are seeking an experienced Leasehold Property Manager to join our team at Service Care Solutions. As a dedicated and professional Leasehold Property Manager, you will be responsible for overseeing the accurate calculation and administration of service charges, monitoring service charge budgets, and addressing and resolving service charge queries and disputes.

Key Responsibilities:

  • Oversee accurate calculation and administration of service charges.
  • Monitor service charge budgets and provide regular reports.
  • Address and resolve service charge queries and disputes.
  • Manage leasehold properties within retirement living schemes, ensuring compliance with lease terms.
  • Provide exceptional customer service and support to residents in retirement living schemes.
  • Respond to and resolve anti-social behaviour (ASB) cases, working with residents and external agencies.
  • Take proactive measures to prevent ASB and address potential triggers.
  • Conduct regular estate inspections, ensuring properties meet health and safety standards.
  • Report any areas in need of repair or improvement and liaise with contractors or maintenance teams.
  • Act as the primary point of contact for leaseholders, addressing concerns and queries promptly.
  • Maintain accurate records of interactions with leaseholders and ensure compliance with regulatory standards.
  • Engage with residents and promote positive relationships within the estate community.

Requirements:

  • Proven experience as a Leasehold Property Manager or in a similar role within housing or property management.
  • Strong understanding of leasehold management, including service charges, ASB legislation, and retirement living schemes.
  • Must hold or be willing to obtain an Enhanced DBS certificate.
  • Excellent written and verbal communication skills.
  • Ability to build strong relationships with residents, colleagues, and external agencies.
  • Strong organizational skills with attention to detail.
  • Experience in conducting estate inspections and identifying areas for improvement or repair.
  • A proactive approach to problem-solving, particularly around ASB and property maintenance.
  • Ability to manage multiple tasks simultaneously while maintaining high standards.
  • Compassionate and professional approach to dealing with residents' concerns and issues.

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