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Business Counter Leader

3 months ago

Oxford, Oxfordshire, United Kingdom Trinny London Full time

Position Overview - Business Counter Manager

Location: Oxford

Working Hours: 40 hours per week

Compensation: Starting salary from £30,000 with a competitive commission structure

Are you prepared to transform your daily routine? We are seeking a Business Counter Manager to join our dynamic team in Oxford. This position will report directly to the Area Manager and will oversee the daily operations of our retail counter. As a Trinny London Artist, you will be at the core of our mission to empower customers with the tools they need to excel every day through our innovative, portable makeup and award-winning skincare products.

About Trinny London

At Trinny London, we are revolutionizing the makeup industry and simplifying skincare. Established in 2017 by Trinny Woodall, we are on a mission to inspire individuals worldwide to rethink their beauty routines.

Since our inception, we have experienced remarkable growth, positioning ourselves as one of Europe's fastest-growing beauty brands. Our success is driven by innovative product development, a loyal customer base, and a dedicated team committed to supporting our expansion.

We adhere to three fundamental values: embrace fearless passion, act with intelligent intent, and unite in our vision. We strive to exceed expectations, collaborate effectively, and celebrate our achievements and lessons learned as a cohesive team.

Key Responsibilities

Your daily responsibilities will include:

  • Leading your team effectively by:
    • Meeting personal performance targets
    • Enhancing product knowledge and staying current with beauty trends
    • Conducting customer appointments and showcasing your artistry
    • Maintaining a customer-focused approach at all times
  • Managing the operational aspects of your counter, including developing business strategies to ensure success
  • Creating and distributing staff schedules, as well as managing payroll, attendance, and HR documentation
  • Overseeing inventory management, stock assessments, and visual merchandising
  • Ensuring compliance with health and safety regulations
  • Utilizing retail management meetings to provide feedback on counter performance
  • Ensuring that your team meets business objectives, targets, and KPIs, addressing any performance issues with support from the Training Team or Area Manager as needed
  • Inspiring your team to enhance their artistry, product knowledge, and overall performance, leveraging training resources
  • Conducting regular one-on-one meetings and performance reviews, supporting your team's career aspirations
  • Addressing any performance or conduct issues in accordance with company policies, escalating when necessary

Qualifications

The essential qualifications and experience required for this role include:

  • Proven experience in a leadership role (minimum of 5 team members), preferably in the luxury retail sector
  • A genuine passion for makeup and skincare
  • Demonstrated success in leading a retail team
  • Ability to adapt in a fast-paced environment
  • Positive, proactive attitude
  • Strong communication and numerical skills
  • Comfortable working towards and exceeding performance metrics
  • Organized and punctual

We welcome applications from all individuals interested in joining the Trinny London team. While we seek the essential qualifications listed above, we are also eager to hear from ambitious candidates looking for their next opportunity.

Employee Benefits

We aim to equip our customers with the confidence to be their best, and we extend this commitment to our team through our benefits:

  • Welcome Trinny London Starter Stack
  • Employee discount (50%) and family/friends discount (40%) after a probationary period
  • Competitive commission structure
  • Seasonal celebrations and team events
  • Rewards and Recognition Scheme for length of service

Commitment to Diversity

We celebrate diversity among our customers, products, and teams. We are dedicated to inclusivity and providing opportunities for everyone to become the best version of themselves.

Our commitment to equality of opportunity extends across the company, welcoming individuals from all backgrounds with unique perspectives, ideas, and experiences.