Administrative Support Specialist
1 day ago
An exciting opportunity has arisen for an Admin Support Co-ordinator to provide comprehensive administrative support to the Booking Co-ordinators on a daily basis.
The successful candidate will be responsible for delivering a high standard of clerical duties, ensuring deadlines are met, and providing exceptional customer care to patients over the telephone.
The role requires excellent organisational skills, with the ability to work under pressure in a busy booking team environment. The post holder will be responsible for managing their own workload and developing an up-to-date knowledge of the services provided by the central team.
The standard hours of work are 08:30 – 17:00 Monday to Friday with a 1 hour lunch break, with the need to cover extended working hours as required.
Key Responsibilities:- To ensure that all demographic details, including NHS numbers, are updated accurately on the Patient Administration System for new outpatient referrals.
- To ensure that referral letters are sent for triage to the appropriate consultant/speciality.
- To follow up referral letters not returned from triage for designated specialties within laid down timescales – to ensure all referral letters are returned and the patient's appointment booked promptly and correctly or confirmed as in the correct out-patient clinic (Choose and Book appointment).
- To generate and send out letters to patients inviting them to contact the department to make an out-patient appointment (Partial Booking), taking account of clinic rules, urgent/routine ratios, cancelled clinics and specified return timescales for review patients.
We strive to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients; and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.
- COMPASSION – treating everyone with kindness – welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values.
- AMBITION – Aspiring to be the best – reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing.
- RESPECT – Valuing and appreciating everyone – listening, learning and acting on their experiences, being open and honest; and recognising that working with others brings benefits.
- ENCOURAGEMENT– Opportunities for all – supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved.
Please see the Job description and Person Specification in the attachments for a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
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