Technical Support Specialist

3 weeks ago


Portsmouth, United Kingdom Proactive Appointments Full time
Technical Support Specialist


Proactive Appointments is actively seeking a skilled Technical Support Specialist to become a vital part of our client's team on a permanent basis.


This role offers a hybrid working model, requiring 3 days a week in the office.


As a Technical Support Specialist, you will be responsible for providing both 2nd and 3rd Line support for intricate technical challenges, while also overseeing relationships with external service providers regarding infrastructure components.


Strong communication abilities are essential for success in this position. Our client is currently undergoing significant changes, including the implementation of new core systems.


You will be compensated with a competitive salary along with an attractive benefits package, which includes annual leave, a pension scheme, life insurance, retail discounts, a benefits platform, and various other perks.


Key Skills Required:

  • Technical proficiency to handle 2nd and 3rd line responsibilities
  • A minimum of 5 years' experience in an IT support role
  • A strong customer service mindset, ensuring user satisfaction and delivering top-notch service
  • Advanced knowledge of management systems such as SCCM, O365, D365, and Azure
  • Competent experience with Active Directory, Group Policy Management, and VMware
  • Good familiarity with mobile devices, including Android and iOS
  • Solid understanding of small infrastructure project life cycles and delivery
  • Ability to communicate effectively at various organizational levels, both verbally and in writing
  • Capacity to remain calm under pressure, managing potential conflicts and prioritizing tasks
  • Ability to work collaboratively in a team environment, sharing knowledge
  • Capability to work independently


Proactive Appointments Limited operates as an employment agency and business, committed to equal opportunities.


We prioritize the protection of your personal data. Any information provided will be processed in accordance with our Privacy Notice, available on our website.



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