Technical Support Specialist
3 days ago
Job Summary:
We are seeking an experienced Technical Support Specialist to join our team at Proactive Appointments Limited. As a Technical Support Specialist, you will be responsible for providing 2nd and 3rd line technical support for complex issues, as well as managing relationships with 3rd party providers for infrastructure elements.
Key Responsibilities:
- Provide technical support for complex issues, including troubleshooting and resolving problems
- Manage relationships with 3rd party providers for infrastructure elements, ensuring seamless integration and support
- Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies
- Collaborate with internal teams to ensure effective communication and issue resolution
- Contribute to the development and implementation of technical strategies and processes
Requirements:
- Minimum of 5 years' experience in an IT support capacity
- Technical competency to cover 2nd/3rd line responsibilities
- Advanced knowledge of management systems, including SCCM, O365, D365, and Azure
- Competent experience of Active Directory, Group Policy Management, and VMware
- Good experience of mobile devices, such as Android Phones and iPhones
- Good knowledge of small project life cycle and delivery
- Ability to communicate clearly and accurately at different levels of staff, both verbally and in writing
- Ability to work calmly under pressure, with the ability to manage potential conflicts and prioritize conflicting demands
- Ability to work effectively in a team environment, where the sharing of knowledge is essential
- Able to work independently
What We Offer:
- Excellent salary and benefits package
- Opportunity to work with a leading recruitment agency
- Chance to develop your technical skills and expertise
- Collaborative and dynamic work environment
How to Apply:
If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application, including your CV and a cover letter, to us. We look forward to hearing from you.
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