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ServiceNow Technical Implementation Specialist

2 months ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
About the Role

We are seeking a highly skilled Senior Technical Consultant to join our team at Konversational, a boutique consultancy specializing in ServiceNow solutions. As a key member of our team, you will be responsible for leading technical implementations of ServiceNow in a consulting environment, working closely with customers to deliver seamless workflows and exceptional customer experiences.

Key Responsibilities
  • Setup, develop, configure, test, and manage all technical assets of ServiceNow implementations according to customer project plans and program requirements.
  • Collaborate with architects and cross-functional teams to create and enhance features that drive usage, adoption, and value for customers.
  • Develop extensive technical product expertise on ServiceNow solutions and capabilities, serving as a Subject Matter Expert (SME) on all ServiceNow technical solutions and offerings.
Requirements
  • Proficient understanding of ServiceNow's Customer Service Management (CSM) products and services, as well as digital-based technologies.
  • Certified ITSM and/or CSM Implementation Specialist.
  • Experience working in CSM/Customer Experience environments.
  • Experience working in Agile/Scrum environments.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.
  • Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.
About Konversational

We are a rapidly scaling boutique consultancy that offers the chance to work alongside top-tier colleagues and opportunities to push your own limits. We treat our people equally, fairly, and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.