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Customer Service Representative
2 months ago
Job Opportunity: Customer Service Advisor
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Heat Recruitment. As a Customer Service Advisor, you will play a critical role in providing exceptional support to our clients and their customers.
Key Responsibilities:- Customer Support: Provide key support and critical information to valued customers, ensuring their needs are met and exceeded.
- Product Explanation: Clearly explain the details of our insurance policies and how they may benefit customers, identifying their needs and providing suitable solutions.
- Customer Experience: Leave a positive impression of the company and yourself, aiming to convert calls into new customers while prioritizing customer satisfaction.
- Product Alignment: Ensure customers only purchase what is needed, focusing on protecting their interests and possessions.
- Professional Standards: Align with our professional standards manual, adhering to guidelines such as Managing Client Information, Whistleblowing, and Treating Customers Fairly.
- Previous Experience: Previous customer service or call center experience is essential.
- High-Pressure Environment: Comfortable working in a high-pressure and fast-paced environment.
- Technical Skills: Proficient in Microsoft Office, including Outlook, Excel, and Word.
- Multitasking: Ability to multitask and work with precision.
- Soft Skills: Enthusiastic, professional attitude, and excellent communication skills.
What's Next: If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity. Our specialist consultants will review your application and contact you to discuss your skills and motivations in more detail.
