ICT Service Desk Team Leader

1 day ago

London, Greater London, United Kingdom CV Library Full time
Service Desk Lead Opportunity

A highly successful, award-winning law firm with offices in the UK and Europe is seeking a Service Desk Lead to join their team at their Central London office.

This is a cutting-edge technology environment with a good project stream, flexible hybrid working, good progression and development opportunities, and a great friendly professional company culture.

As the Service Desk Lead, you will oversee daily operations and performance of a small but growing IT Desk Team and deliver exceptional IT support for employees across their six locations.

You will provide technical leadership, resolve complex IT issues, and act as an escalation point for the team. You will also assist with broader IT projects and initiatives.

Key responsibilities as Service Desk Lead include deputising for the IT Operations and Security Manager in their absence and tracking, analysing, and reporting on IT desk request patterns and trends.

You will manage meeting room AV equipment and provide technical support to facilitate the smooth running of legal meetings. You will also monitor network and system availability, including hardware and software configuration, set up, and upgrades, and collaborate with the development of infrastructure teams to drive improvements in service delivery and process efficiency.

This role would suit an experienced Service Desk Lead or Service Desk Manager with 18 months plus previous experience as a team leader or supervisor in a similar role.

You will be passionate about new technology and have strong organisational skills. You will have knowledge and experience in Microsoft 365 administration, Windows Server, Entra ID, Endpoint Manager, Information Security (ISMS), and a solid understanding of network infrastructure with excellent troubleshooting and analytical skills.

The salary on offer is £45,000 - £50,000 per annum dependent on experience, plus a great benefits package which includes a discretionary bonus, private healthcare, enhanced maternity/parental leave, flexi leave, and 25 days annual leave (plus bank holidays) – to name a few.

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