Head of IT Operations and Strategy

2 months ago

Birmingham, Birmingham, United Kingdom Crimson Full time
Job Description

Job Summary: Crimson is seeking a highly experienced Head of IT Operations to lead and manage our IT Operations team, ensuring the reliability and availability of all IT services.

About the Role: As a key member of our team, you will be responsible for overseeing infrastructure, cloud computing, cybersecurity, networking, application support, databases, and helpdesk/end-user services. You will contribute to executing the overall IT vision and strategy for Service Management functions.

Key Responsibilities:

  • Lead the IT Operations function, ensuring seamless delivery of IT services.
  • Play a key role in redesigning Crimson's Azure infrastructure, driving the adoption of Microsoft's well-architected framework through the introduction of a landing zone structure.
  • Oversee and manage IT operational expenditure, ensuring optimal resource allocation.
  • Thrive in a work environment and culture that values innovation, equality, diversity, and excellence in customer service.
  • Extensive experience in an IT Service Operations environment that relies on a hybrid support model (in-source/out-source) within a similar business sector or organization of comparable size.
  • Proven experience in using monitoring tools to proactively identify and resolve potential issues.
  • Deep understanding of computer systems, hardware, software, and networks.

Requirements:

  • Strong leadership and management skills, with experience in leading IT Operations teams.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Proven track record of delivering IT services and projects on time, within budget, and to a high standard.
  • Deep understanding of IT service management principles and practices.

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