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Customer Onboarding Specialist

2 months ago

London, Greater London, United Kingdom Cameron Kennedy Full time
Job Title: Customer Onboarding Specialist

Cameron Kennedy is seeking a highly skilled Customer Onboarding Specialist to join our team. As a key member of our Client Services team, you will be responsible for ensuring seamless customer onboarding experiences.

Key Responsibilities:
  • Lead and perform retail customer and corporate client onboarding, ensuring compliance with our risk management framework.
  • Identify AML and regulatory requirements for client Know Your Customer (KYC) checks and screen subsequent documentation.
  • Manage and record all complaints related to our products/services, liaising with relevant SMEs for accurate and timely responses.
  • Collate documents for FOS and other external bodies, drawing on key information relevant to the complaint.
  • Produce and deliver MI to reflect volumes, trends, and issues to various committees for discussion.
Requirements:
  • Minimum 3 years in customer onboarding within the Financial Services industry.
  • Strong understanding of KYC/AML within the UK financial services and regulatory environment.
  • Able to communicate clearly and precisely in both written and verbal contexts.
  • CISI qualifications.
Desirable:
  • Educated to degree or equivalent standard.

Core Competencies:

  • Attention to Detail – being attentive to detail in the planning and execution of tasks, complying with policies and procedures.
  • Information Management – having a respect for knowledge and being willing to research issues.
  • Problem Solving – delivering effective solutions and having a good practical understanding of issues.
  • Planning and Organising – seeing priorities, planning the efficient use of resources, and monitoring progress against objectives.
  • Communication – effectively communicating at all levels, both written and verbally, with all internal/external customers.
  • Team Work – working co-operatively with others, being a member of a team, and working towards the purpose of a common goal.
  • Flexibility – coping with the unexpected, recognising the need for re-organisation, and welcoming views of others.

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