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Customer Experience Coordinator

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Parkside Office Professional Full time
About the Role

We are seeking a highly motivated and customer-focused Ecommerce Customer Care Coordinator to join our team at Parkside Office Professional. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients' end consumers, ensuring timely delivery, and exceeding customer satisfaction expectations.

Key Responsibilities
  • Customer Service: Handle customer inquiries with professionalism and empathy, resolving issues in a timely and effective manner.
  • Order Management: Process orders using Magento, ensuring accurate and efficient order fulfillment, and managing the entire order and delivery process.
  • Upselling and Product Knowledge: Provide detailed product information, upsell products to maximize sales, and offer tailored solutions to meet customer needs.
  • Returns and Refunds: Oversee the management of ecommerce returns, refunds, and Trustpilot reviews, ensuring seamless customer experience.
  • Process Improvement: Collaborate with the team to identify opportunities for process improvement, enhancing customer service and overall efficiency.
Requirements
  • Ecommerce Experience: A background in ecommerce or customer service, with experience in phone-based roles.
  • Technical Skills: Proficiency in using systems quickly and efficiently, with a knack for multitasking, and experience with Magento is a plus.
  • Communication Skills: Strong communication skills, both written and verbal, to engage with customers and colleagues.
  • Problem-Solving: A proactive approach to problem-solving, with the ability to work independently and as part of a team.
Why Join Us

Parkside Office Professional is a dynamic and supportive environment that values curiosity, growth, excellence, and integrity. We believe in investing in our people, and as our business grows, so will you. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.