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Helpdesk Support Specialist
2 months ago
We are partnering with a leading managed service provider in the industry, dedicated to offering top-notch IT solutions and support to a diverse range of clients. Our client prides itself on its innovative approach and exceptional customer service, making them a standout in the industry. They provide a nurturing and dynamic work environment where employees can excel and grow.
Helpdesk Support Specialist
Main Responsibilities:
- Serve as the first point of contact for clients seeking technical assistance.
- Provide technical support through the helpdesk system, resolving technical issues efficiently and professionally.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist with the setup, configuration, and maintenance of IT equipment and systems.
- Log and track support requests, ensuring timely updates and communication with clients.
- Escalate complex issues to higher-level support teams as needed.
- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
Technical Requirements:
- Microsoft Office 365
- Active Directory
- Windows 10/11
- Basic hardware knowledge (PCs, printers, peripherals)
- Networking fundamentals (DNS, DHCP, TCP/IP)
- Remote desktop tools
Benefits:
- Comprehensive training and development programs
- Health and wellness initiatives
- Pension scheme
- Career progression opportunities
If you're a dedicated and customer-oriented IT professional looking to join a progressive and supportive company, we'd love to hear from you.
