Facilities Helpdesk Coordinator
3 weeks ago
Tetra Tech is seeking a skilled Helpdesk Administrator to join our Property & Facilities team. This role is the primary point of contact for all internal facilities matters related to the leased offices and stores we occupy.
Key Responsibilities- Oversee the facilities helpdesk, including dealing with reactive property-related issues, logging, and allocating work requests to contractors.
- Ensure timely and professional resolution of issues.
- Assist with the delivery of the Planned Preventative Maintenance (PPM) contract.
- Maintain the CAFM system and administer reactive requests from inception to completion.
- Assign reactive work requests with a suitable Service Level Agreement to the most appropriate landlord, contractor, or member of the facilities team.
- Proactively update open work orders, liaise with sites, and manage works requests through to satisfactory resolution.
- Raise quote requests and Purchase Orders.
- Utilize contractors' Elog books to establish the status of reactive and PPM works.
- Update statutory compliance trackers in conjunction with other team members.
- Coordinate booking in contractors to sites for all PPM and reactive works.
- Recognize and escalate any issues as appropriate.
- Experience in a facilities helpdesk role, with knowledge of building-related matters and the ability to interpret described faults and allocate jobs accordingly.
- Excellent customer service skills with a confident approach.
- An eye for detail and ability to build relationships.
- Driven to understand the operational requirements of the buildings we occupy.
- Able to work at a fast pace and under time-critical scenarios.
- Flexible approach to meet deadlines and urgent requests.
- Resilient to cope with conflicting demands.
- Demonstrated use of Excel and Word, and experience in the use of a CAFM or other similar property database preferred.
Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients.
At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits.
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