Current jobs related to Administrative Support Officer - Plymouth, Plymouth - University Hospitals Plymouth NHS Trust
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Administrative Support Officer
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Plymouth, Plymouth, United Kingdom Livewell Southwest Full timeAbout the RoleWe are seeking an experienced and skilled Administrative Support Officer to join our team at Livewell Southwest. As an Administrative Support Officer, you will provide high-quality administrative support to our service area, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesProvide administrative support to...
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Plymouth, Plymouth, United Kingdom Livewell Southwest Full timeAbout the RoleWe are seeking an experienced and skilled Administrative Support Officer to join our team at Livewell Southwest. As an Administrative Support Officer, you will play a vital role in providing high-quality administrative support to our service area, ensuring that our customers receive excellent service and that our teams are equipped to deliver...
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Administrative Support Officer
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Plymouth, Plymouth, United Kingdom Livewell Southwest Full timeAbout the RoleWe are seeking an experienced and skilled Administrative Support Officer to join our team at Livewell Southwest. As an Administrative Support Officer, you will provide high-quality administrative support to our service area, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesProvide administrative support to...
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Plymouth, Plymouth, United Kingdom Livewell Southwest Full timeAbout the RoleWe are seeking an experienced and skilled Administrative Support Officer to join our team at Livewell Southwest. As a key member of our administrative team, you will provide high-quality administrative support to our service area, ensuring the smooth operation of our services.Key ResponsibilitiesProvide administrative support to the service...
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Administrative Support Officer
1 month ago
Plymouth, Plymouth, United Kingdom Livewell Southwest Full timeAbout the RoleWe are seeking an experienced and skilled Administrative Support Officer to join our team at Livewell Southwest. As a key member of our administrative team, you will provide high-quality administrative support to our service area, ensuring the smooth operation of our services.Key ResponsibilitiesProvide administrative support to the service...
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Administrative Support Officer
1 month ago
Plymouth, Plymouth, United Kingdom Livewell Southwest Full timeAbout the RoleWe are seeking an experienced and skilled Administrative Support Officer to join our team at Livewell Southwest. As a key member of our administrative team, you will provide high-quality administrative support to our service area, ensuring the smooth operation of our services.Key ResponsibilitiesProvide daily administrative support to the...
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Administrative Support Officer
1 month ago
Plymouth, Plymouth, United Kingdom Livewell Southwest Full timeAbout the RoleWe are seeking an experienced and skilled Administrative Support Officer to join our team at Livewell Southwest. As a key member of our administrative team, you will provide high-quality administrative support to our service area, ensuring the smooth operation of our services.Key ResponsibilitiesProvide daily administrative support to the...
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Administrative Support Officer
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Plymouth, Plymouth, United Kingdom Livewell Southwest Full timeAbout the RoleWe are seeking an experienced and skilled Administrative Support Officer to join our team at Livewell Southwest. As a key member of our administrative team, you will provide high-quality administrative support to our service area, ensuring the smooth operation of our services.Key ResponsibilitiesProvide administrative support to the service...
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Administrative Support Officer
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Plymouth, Plymouth, United Kingdom Livewell Southwest Full timeAbout the RoleWe are seeking an experienced and skilled Administrative Support Officer to join our team at Livewell Southwest. As a key member of our administrative team, you will provide high-quality administrative support to our service area, ensuring the smooth operation of our services.Key ResponsibilitiesProvide administrative support to the service...
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Administrative Support Officer
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Plymouth, Plymouth, United Kingdom Plymouth University Full timeJob SummaryThis is an exciting opportunity to work in the Faculty Office, supporting students and staff throughout the student journey. As an experienced Assistant Administrator, you will be responsible for delivering an efficient and effective service to both students and academic staff across the Faculty.Key ResponsibilitiesFront line information and...
Administrative Support Officer
2 months ago
Position Overview
This role is integral to a skilled and versatile team, functioning within the appointment scheduling, preparation, and reception unit across various dental specialties, including Maxillofacial, Restorative, Orthodontic, and Paediatric Dentistry. The primary duties of this position involve providing administrative, reception, and preparation support for all dental disciplines.
The successful candidate will collaborate with a professional, multi-disciplinary team, encompassing three main specialties: Maxillofacial, Restorative, and Orthodontics.
The individual in this role will mainly engage with the reception and preparation team, ensuring that hospital records are organized prior to scheduled appointments, managing appointment bookings and rescheduling, as well as addressing patient inquiries at the reception desk.
The administrative team operates closely together across two locations, with all other personnel, including secretarial and clinical staff, situated within the department.
Preference will be given to current Trust employees, as well as those with 'Priority' and 'At Risk' status, including NHS staff at risk throughout the region, who can demonstrate recent relevant experience as outlined in the Person Specification.
Key Responsibilities
The main duties of this position include:
- Identifying, requesting, collecting, and tracking all records for clinics daily, ensuring that all necessary case notes are prepared according to the specifications of each specialty.
- Utilizing the iPM system to ensure that any last-minute additions are identified and prepared within the required timeframes.
- Communicating any discrepancies regarding scheduled clinics or missing case notes to clinic staff (Nurses and Consultants) before the clinic commences.
- Managing patient arrivals and departures using the iPM system while maintaining confidentiality.
- Keeping the Patient Document Tracing (PDT) system updated with the movement of patient case notes both into and out of the department.
About Us
We are a people-centric organization where every staff member is valued and can contribute meaningfully. Our patients are at the core of our mission. Joining University Hospitals Plymouth NHS Trust means becoming part of a dedicated team committed to innovation, clinical excellence, and exceptional customer service. The Trust offers excellent opportunities for career advancement in a dynamic working environment. We promote a healthy work-life balance and welcome requests for flexible working arrangements for our advertised roles. We encourage individuals from diverse backgrounds to apply, as diversity enhances our teams.
Job Responsibilities
- Maintaining the Patient Document Tracing (PDT) system to accurately reflect the movement of patient case notes within the department.
- Adhering to Trust protocols for requesting patient case notes in a timely manner to ensure proper preparation. Once received, organizing the contents of the patient case notes to align with the Trust's standard filing format.
- Demonstrating strong persuasive and analytical skills when patient case notes are difficult to locate.
- Achieving 100% availability of case notes for all clinics.
- Exhibiting empathy and tact when interacting with patients who may be distressed regarding their appointments.
- Serving as the initial point of contact for patients entering the department.
- Ensuring that all patient appointment outcomes are recorded while on reception on the day of the appointment.
Qualifications and Skills
Essential
- Educated to GCSE level 9-4 (A-C) in Mathematics and English or possess equivalent demonstrable experience in a similar role.
- Basic proven knowledge of computerized systems.
Desirable
- Proven knowledge of patient management systems.
Knowledge & Experience
Essential
- Demonstrable experience in a similar role.
- Proven knowledge of computerized systems.
Desirable
- Experience working with PCs and spreadsheets.
- Experience in face-to-face or telephone interactions with the public.
Aptitude & Abilities
Essential
- Strong communication skills.
- Professional telephone manner.
Disposition, Attitude & Motivation
Essential
- Ability to work independently and as part of a team.
- Capacity to thrive in a busy environment.
- Proactive and able to take initiative.
