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Sales Operations Manager
2 months ago
About Viva
Viva is a leading provider of payment solutions, empowering businesses to accept and manage payments across 24 European markets. Our innovative technology, built in-house over MS Azure, enables seamless omnichannel payments, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies.
About the Role
We are seeking a talented Sales Operations Manager to join our team and help us shape the future of payments. As a Sales Operations Manager, you will be responsible for developing and executing strategies aimed at retaining merchants, reducing churn, and increasing loyalty.
Key Responsibilities
- Merchant Retention: Work with existing customers to develop and execute strategies aimed at retaining merchants, reducing churn, and increasing loyalty.
- Winback Strategies: Identify churned or dormant merchants and develop winback strategies to re-engage and reactivate these accounts.
- Customer Relationships: Build and maintain strong relationships with decision-makers within your assigned portfolio, ensuring satisfaction and long-term loyalty.
- Account Management: Conduct regular account reviews and identify opportunities for up-selling and cross-selling additional products and services.
- Sales Cycle Ownership: Own the full sales cycle from account development and deal structuring to negotiating and closing the sale.
- Performance Analysis: Analyse customer data to identify trends and areas for improvement, ensuring that retention and winback strategies are data-driven and effective.
Requirements
- Sales Achievement: Proven track record of achieving sales and retention targets.
- Industry Experience: Experience in the payments industry is a plus.
- Solution Crafting: Ability to identify customer technical and commercial requirements to craft tailored solutions.
- Presentation Skills: Strong presentation skills, particularly over the phone or in video meetings.
- Negotiation Skills: Confident negotiator capable of achieving win-win commercial agreements.
- Collaboration: Strong collaboration skills, able to work with a wide range of people to get things done.
- Technology Interest: Strong interest in technology, with the desire to become a payments subject matter expert.
- Language Proficiency: Fluent in English.
- Additional languages of benefit: Tamil, Hindu, Punjabi.
Benefits
- Individual performance bonus up to 4 monthly salaries per annum.
- Private medical health insurance.
- 25 Days holiday rising to 30 with service + bank holidays.
- A diverse multi-cultural working environment.
- Office gym available at Milton Keynes office only.
- Opportunity to fast track skills development by working on a broad range of risk topologies, within the fast evolving digital payments environment.
- Technology focused organization, employing many leading edge technologies.
