Outpatient Appointments Team Lead
2 days ago
Spire Healthcare Ltd is seeking a highly skilled and motivated individual to join our team as an Outpatient Appointments Team Leader. This is a full-time, permanent position based in Newport, Wales.
About the Role:The successful candidate will be responsible for leading a team of administrators in the delivery and administration management of all stages of the booking process across all payors. They will ensure the outpatients admin team provides a high standard of customer service to all patients, consultants, NHS partners, staff, and visitors.
Key Responsibilities:- Lead a team of administrators to drive operational performance and ensure high standards of customer service.
- Manage sickness, annual leave, and underperformance management within the Outpatient Appointments team.
- Conduct regular 1-2-1 sessions and feedback sessions with team members to ensure they have the necessary skills and support.
- Ensure all calls are answered in a timely manner and deliver high standards of customer service at all times.
- Plan the workforce in line with activity and manage administrative tasks associated with bookings, pre-op assessment, and admissions.
- Work with the Patient Admissions Manager and Director of Shared Services to improve KPIs and identify process issues.
- Provide data and insights to support business decisions and contribute to regular departmental meetings.
- Deputise for the Outpatient Appointments Manager in their absence.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Experience in a similar role or a related field.
- Ability to work collaboratively with colleagues and stakeholders.
- Competitive salary and comprehensive benefits package.
- Opportunities for career development and growth.
- A supportive and collaborative work environment.
- Access to training and development programs.
- Driving clinical excellence.
- Doing the right thing.
- Caring is our passion.
- Keeping it simple.
- Delivering on our promises.
- Succeeding and celebrating together.
Spire Healthcare Ltd is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an employer of choice for people from all backgrounds.
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