Appointment Coordination Specialist

1 month ago

Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full time
Job Opportunity: Appointment Coordination Specialist

Join a vibrant and supportive team at the Referral & Booking Center, where your contributions will be valued and impactful.

We are looking for candidates who possess:

  • Exceptional communication skills and a professional telephone demeanor
  • Empathy and tact when dealing with sensitive situations
  • Strong organizational skills and a systematic approach to work
  • Meticulous attention to detail
  • Adaptability in work practices
  • A commitment to maintaining high standards of service
  • The ability to collaborate effectively within a team or work independently
  • Strong problem-solving abilities, especially under pressure
  • A willingness to travel to various locations as needed
  • Availability for Saturday morning shifts on a rotational basis

The Referral & Booking team is essential in ensuring high-quality patient care through efficient service delivery.

You will receive guidance from a Team Leader and undergo comprehensive training for this dynamic role.

This position offers numerous training and development opportunities to help you advance your career.

Main Responsibilities:

  • Delivering services to all acute service clinics within the Health Board
  • Managing clinic operations and waiting lists effectively
  • Utilizing the Partial Booking system to invite patients for appointments
  • Handling inquiries and scheduling appointments
  • Maintaining updated waiting lists and ensuring professional communication with service users

Applicants are encouraged to review the attached Person Specification and clearly outline how they meet the outlined requirements in the 'Supporting Information' section.

Fluency in Welsh is a requirement for this position, or a commitment to undertake necessary training.

About the Company:

Aneurin Bevan University Health Board is a recognized NHS organization committed to delivering outstanding care. With a focus on employee well-being, career growth, and work-life balance, the Health Board fosters a supportive work environment. Serving a population of 650,000, it provides integrated acute, primary, and community care.

The organization offers a comprehensive benefits package, extensive training opportunities, flexible working arrangements, and a strong commitment to employee well-being.

About the Role:

This role encompasses a variety of responsibilities, including clinic management, appointment scheduling, and patient communication. Candidates must have the relevant qualifications, experience, and skills to fulfill the job requirements effectively.

Education and Qualifications:

  • Essential: GCSE in Maths and English, A Level or equivalent, Degree or equivalent, Computer Literacy
  • Desirable: NVQ Level 3 in Business Administration, Customer Service Training

Experience and Knowledge:

  • Essential: Prior clerical experience, Familiarity with WPAS and CWS
  • Desirable: Experience in customer-facing roles

Skills and Abilities:

  • Essential: Skills in prioritization, teamwork, communication, and proficiency in the Welsh language

Personal Attributes:

  • Essential: Capability to work under pressure, Flexibility, and a precise, methodical approach

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