Account Coordinator

5 days ago

Warrington, Warrington, United Kingdom Optionis Full time

Job Title: Account Coordinator

Job Summary:

We are seeking an experienced Account Coordinator to join our team at Optionis. As an Account Coordinator, you will be responsible for providing exceptional support to our agency clients and contractors, ensuring a seamless and professional service.

Key Responsibilities:

  • Provide operational support to agency clients and contractors, resolving queries and issues in a timely and efficient manner.
  • Liaise with internal teams to resolve complex queries and provide solutions to clients.
  • Investigate root causes of queries to prevent future issues and educate clients on best practices.
  • Collaborate with other departments to improve processes and procedures, ensuring compliance with corporate values.
  • Ensure client satisfaction through excellent communication and problem-solving skills.
  • Meet individual and team KPIs, working closely with other departments to ensure internal processes are adhered to within SLA.

Requirements:

  • Confident and experienced administrator with extensive knowledge of umbrella operations.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Excellent communication and customer service skills, with the ability to empathize with clients.
  • Computer literate, with experience using MS Office, CRM software, and telephone systems.
  • Ability to multitask, prioritize effectively, and work independently.
  • Results-driven and proactive, with a positive attitude and strong team player skills.

What We Offer:

  • Competitive salary and flexible working options.
  • 25 days' annual leave, plus Bank Holidays, with the option to buy additional days.
  • Private medical insurance, dental insurance, and Cycle to Work scheme.
  • Study support and financial benefits, including mortgage advice and credit scoring.
  • Company pension scheme with NEST.
  • Mental health support and flexible working environment.
  • Tusker Car benefit scheme and My Savings Pal cashback rewards.

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