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Account Coordinator
2 months ago
Job Title: Account Coordinator
Job Summary:
We are seeking an experienced Account Coordinator to join our team at Optionis. As an Account Coordinator, you will be responsible for providing exceptional support to our agency clients and contractors, ensuring a seamless and professional service.
Key Responsibilities:
- Provide operational support to agency clients and contractors, resolving queries and issues in a timely and efficient manner.
- Liaise with other departments to ensure effective communication and resolution of client queries.
- Investigate root causes of queries to prevent future issues and educate clients on best practices.
- Work closely with Sales Account Managers to ensure alignment and delivery of exceptional client service.
- Ensure compliance with corporate values and standards, protecting the reputation of Optionis.
- Meet individual and team KPIs, coordinating with other departments to ensure internal processes and procedures are adhered to within SLAs.
- Use initiative and resources to resolve issues, providing empathetic client-centric responses.
- Proactively identify themes to improve the quality and consistency of service offered.
- Adhere to GDPR regulations, conducting necessary and compliant checks for all interactions with external customers.
- Provide a seamless and professional service to clients, taking ownership of issues and seeing them through to resolution.
Requirements:
- Confident and experienced administrator with extensive knowledge of umbrella operations.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Client-focused with the ability to demonstrate empathy and provide excellent customer service.
- Experience working with customers, either in a previous role or through other means.
- Computer literate, with proficiency in MS Office, CRM software, and telephone systems.
- Excellent communication and interpersonal skills, with the ability to influence both internally and externally.
- Task-oriented with the ability to multitask and prioritize effectively.
- Results-driven and able to work on own initiative.
- Positive 'can-do' attitude and a good team player.
- Experience effectively liaising with other business areas to achieve departmental goals.
What We Offer:
- A competitive salary, flexible working options, and the ability to flex holiday entitlement.
- 25 days off plus Bank Holidays, with the option to buy up to an additional 3 days.
- Private medical insurance, dental insurance, and subsidised gym memberships.
- Study support, including access to mortgage advice, credit scoring, and financial management tools.
- Company Pension scheme with NEST.
- Mental health support, including mindfulness resources and access to a dedicated team of Mental Health First Aiders.
- A flexible environment to support your lifestyle, priorities, and family life, built on a culture of trust and ownership.
- Tusker Car benefit scheme and My Savings Pal cashback rewards.