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Call Centre Advisor

2 months ago

Reigate, Surrey, United Kingdom CMS Recruitment Full time

About the Role:

CMS Recruitment is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and scheduling appointments for our clients.

Key Responsibilities:

  • Handle inbound calls from clients, responding to their queries and concerns in a professional and courteous manner.
  • Schedule appointments for our clients, ensuring that all necessary information is collected and communicated effectively.
  • Liaise with clients to provide updates on job progress, ensuring that they are informed and satisfied with the service provided.
  • Perform other general administrative tasks as required.

Requirements:

  • Experience in a similar customer service role, preferably in a call centre environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously.
  • Basic computer skills, with proficiency in Microsoft Office applications.

What We Offer:

  • A competitive salary, ranging from 26-28k per annum.
  • 20 days holiday plus 8 bank holidays.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, please submit your application, including your updated CV, to CMS Recruitment.