Employee Relations Lead

6 days ago


Reigate, Surrey, United Kingdom WTW Full time

This role offers a unique blend of employee relations and HRBP responsibilities, supporting the Outsourcing Business in the UK.

As Employee Relations Lead - Strategic Partnerships, you will be responsible for providing guidance and end-to-end employee relations case management for policy and procedural issues across Outsourcing.

The primary focus of this position is on Employee Relations, with a secondary responsibility for HRBP tasks such as talent strategy execution, organizational design, and inclusion & diversity promotion.

You will work closely with the HR Talent Advisor to manage the execution of segment/function-specific talent strategies to address business priorities.

In addition, the role will require close collaboration with Recruitment, Regional HR Delivery, Global HR Services, and HR Centres of Expertise (COEs) to support the implementation of talent initiatives and validate needs for alternative approaches if needed.

Responsibilities
  • Employee Relations Responsibilities:
    • Provide ongoing guidance and supervision to Employee Relations Specialists to ensure effective, legally compliant resolutions are established efficiently and within company guidelines and a reasonable time frame.
    • Be the subject matter expert when it comes to ER, leading the team in best practice, case law, and in line with current legislation.
    • Handle more complex investigations/issues and escalate as needed to Legal/Compliance and Head of Employee Relations GB.
    • Work closely with HRBPs and key stakeholders ensuring effective case management and possible prevention strategies.
    • Provide feedback to further the development of Employee Relations Specialists.
    • Manage workflow as needed based on capacity and arrange contingencies to arrange sufficient coverage at times of peak workload.
    • Focus on opportunities for efficiency across lines of business and functions around managing ER issues.
    • Identify and address issues, trends, and gaps related to areas such as hiring, onboarding, leaves of absence, time off, contractor issues.
    • Collaborate with Employee Relations team to establish and embed employee relations processes as new policies are developed and as part of ongoing process improvement efforts.
    • Provide other support as needed within Employee Relations team for projects and peak capacity periods as well as broader HR team priorities.
    • Educate by coaching and upskilling members of the ER team, the wider HR team, Managers, and colleagues in all ER case work and employment law changes, improving performance and productivity.
    • Be the point of escalation for any regulatory breaches, such as conduct rules or wider SMCR escalations.
    • Prepare documentation for any employee tribunal claims and work with the Head of Employee Relations and Legal on all such cases.
  • HRBP Responsibilities:
    • Work closely with HR Talent Advisor and assigned leadership team(s) to execute upon agreed talent strategy and workforce plans.
    • Work closely with Talent Advisor and assigned leaders to identify and correct high-turnover situations leveraging the support of the COEs as required.
    • Support organizational re-design/re-structure, including assisting with managing change and communications, in conjunction with Talent Advisor and Employee Relations/Compliance team.
    • Work with assigned business leaders to plan and execute workforce reduction actions including those required to deliver synergy saving targets through restructuring, as required.
    • Ensure that inclusion and diversity is promoted and underpins all HR service delivery.
    • Collaborate with managers and the Recruitment function on the planning and execution of workforce plans including approvals for posting and hiring and validation of open requisitions.
    • Partner with Talent Advisor, Legal, and COE teams to support execution of Total Reward programs including global mobility, retention requests, complex offers, benefits for offboarding.
    • Support execution of the annual compensation review process, including validating HR Cloud data elements, compensation manager hierarchy accuracy for assigned business organizations.
    • Assist leaders and managers in compensation and level determination for applicable processes and activities.
    • Work with Talent Advisor and assigned business leaders to champion the performance review process including reinforcing the objectives and expected outcomes of the process.
    • Work with Talent Advisor to support talent review and succession planning processes, ensuring L&D actions are in place for bench candidates.
    • Guide on learning solutions that support enterprise and business strategies and enable the growth of our colleagues through a variety of possible career paths.
    • Provide data-driven talent and workforce planning insights that enable and guide informed decisions that progress achievement of business strategies and objectives.
    • Manage ongoing validity of HR data, help educate on systems and reporting self-service, and support managers/leaders on data reviews.

This role requires a strong understanding of employee relations and HRBP principles, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

We offer a competitive salary of £80,000 - £110,000 per annum, depending on experience, plus a range of benefits including a pension scheme, life insurance, and paid holidays.



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