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Community Housing Advocate
2 months ago
About the Role:
Make a Real Difference in People's Lives:
We are seeking a highly motivated and customer-focused individual to join our team as a Housing Outreach Worker at Advance. As a specialist supported housing association, we are committed to delivering high-quality housing and support services to people with disabilities and mental health conditions.
In this exciting opportunity, you will work alongside our Housing Officers and Support services to provide face-to-face and remote housing support to our customers, enabling them to sustain their tenancies and live positive, independent lives. You will be based at home but will be required to work from our office in Witney, covering a wide geographical area.
Key Responsibilities:
- Develop and maintain relationships with tenants and key stakeholders to ensure effective delivery of housing management services.
- Provide direct housing support to customers, enabling them to sustain their tenancy.
- Deal with Anti-social behaviour, ensuring satisfactory outcomes for customers and external stakeholders.
- Work as part of a wider team to deliver effective housing support, in line with policies and procedures.
- Ensure fire and water safety remedial actions are completed.
- Assist regional housing officers with annual visits.
- Undertake tenant engagement activities.
Requirements:
- Excellent communication and relationship-building skills.
- Highly competent with Microsoft Office and Open Housing or similar database.
- Ability to work independently and as part of a team.
- Self-motivated and proactive approach to work.
What We Offer:
- Paid mileage and travel time between appointments.
- Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part-time hours).
- Sector-specific training and opportunities for professional development.
- Access to Perks at Work and cycle-to-work scheme.
- Long service awards and golden hello/refer a friend scheme.
- Access to Employee Assistance Programme and free DBS.
- Excellent opportunities to progress your career within Advance.
- Enrolment in a pension scheme with matched contributions above the statutory minimum.
About Advance:
Advance is a national, not-for-profit provider of housing and support services. Our vision is to transform lives, providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued, and know their voices are heard.
We value diversity and welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader and an equal opportunities employer who values its staff and the difference they make to their customers.
