Senior Facilities Services Manager

4 weeks ago

London, Greater London, United Kingdom Man Group Full time
Job Title: Senior Facilities Services Manager

Man Group is seeking a highly skilled and experienced Senior Facilities Services Manager to join our team. As a key member of our Corporate Real Estate Services (CRES) team, you will be responsible for providing exceptional operational management of all soft services, ensuring a sustainable, efficient, and high-quality service to our staff and tenants.

Key Responsibilities:
  • Manage and coordinate the activities of third-party contractors, including reception, cleaning, security, catering, and document solutions.
  • Conduct quarterly performance reviews with service partners to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met.
  • Act as the primary point of contact for tenants, addressing their requirements and issues in a professional and timely manner.
  • Oversee all events at Riverbank House, coordinating with relevant teams to ensure seamless execution.
  • Project manage facilities services-related projects, ensuring timely and budget-friendly delivery.
  • Manage the Facilities Services and Service Charge budgets, ensuring spend is within approved limits.
  • Support commercial tenders, retendering, and benchmarking exercises for all soft service contracts.
  • Collaborate with the Head of Global H&S to implement policies and procedures meeting legislative and statutory requirements.
  • Assist with Business Continuity and Disaster Recovery planning and operations as required.
Requirements:
  • Minimum 5 years of experience in a similar role, managing facilities services in a multi-tenanted building.
  • Strong analytical skills and ability to multitask under pressure.
  • Proven experience in a support function, ideally with exposure to both hard and soft facilities services.
  • Good understanding of Health & Safety and holding a relevant qualification (training can be provided).
  • Excellent written and verbal communication skills.
  • PC literate with proficiency in MS Outlook, Excel, and PowerPoint.
  • Personable and able to develop relationships at all levels, with a focus on customer service excellence.
About Man Group:

Man Group is a Disability Confident Committed employer, committed to equal opportunities and diversity. We offer a comprehensive benefits package, including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, and enhanced parental leave. We also support professional training and development, flexible working, and community volunteering.

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