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Planner/Programmer

2 months ago

Crawley, West Sussex, United Kingdom Mears Group Full time

We are the largest provider of repairs and maintenance services across the UK. Mears Group provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations.

About the Role:

As a Planner, you will be working alongside Crawley Council in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

Key Responsibilities:
  • Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer-focused repairs service, and that performance targets are met/achieved.
  • Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately, and schedule of rate codes are inputted correctly.
  • A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaising with colleagues to ensure accurate & timely information is provided.
  • Work with all team members including administrators, operatives, supervisors, and subcontractors to ensure an efficient and productive service is delivered to service users and clients, and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
  • Follow and support policies, procedures, initiatives, and work instructions at all times and keep all supplied company assets in good condition in line with the company policies. Provide backup to all other planners, covering any absences, and attend informal and formal company & client meetings and training sessions as required.
  • Previous experience in planning within a Social Housing environment.
  • Good time management, planning & organisational skills.
Benefits:
  • 25 days annual leave plus bank holidays.
  • Volunteering Leave - Mears Group supports employees to undertake paid volunteering in the community, in support of our social value commitment.
  • Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.

Mears Group is a Disability Confident employer and recognises our people as our greatest asset. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.